Open Jobs Senior Specialist, Client Services Continuous Improvement

Job ID:292709
Location Name: CA-FSC SF Off (0174)
Address: 350 Mission St 20th Floor San Francisco CA 94105 United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Digital/E-Commerce
Work Location: Hybrid - San Francisco

Ready for a career glow up As Continuous Improvement Senior Specialist youll support Client Services by driving operational improvements through project execution new initiative support and technical problem solving. The work you do will impact beauty as you help improve client experience service delivery and operational effectiveness across Sephoras Client Services organization.

Youll be part of a team thats united in beauty supported by those who are equally passionate about providing exceptional personalized service solving complex issues and creating scalable improvements that help Sephora deliver best-in-class experiences for every client.

• Support end-to-end execution of cross-functional projects and new initiatives within Client Services including technology enhancements process changes and operational improvements.
• Coordinate tasks timelines documentation and dependencies to help initiatives move forward efficiently and deliver intended outcomes.
• Identify inefficiencies and assess complex operational or technical issues impacting client experience service delivery or operational effectiveness.
• Apply structured problem solving root cause analysis and process evaluation to recommend practical scalable solutions.
• Support the rollout and adoption of new processes tools and system changes by documenting procedures clarifying functionality and resolving implementation issues.
• Partner cross-functionally with Technology Operations Legal HR and other internal teams to gather requirements address gaps and support initiative delivery.
• Serve as a key liaison between Client Services and Client Engineering within IT to support time-sensitive technical issues and large-scale initiatives.
• Build and maintain reporting to track project progress operational performance and client experience trends.
• Surface insights risks and improvement opportunities incorporating voice-of-the-client and frontline feedback into recommendations.
• Manage multiple projects or issues with agility precision and expertise while navigating shifting priorities.

• 4 to 6 years of experience in project support continuous improvement operations business analysis or technical problem-solving roles.
• 3 to 5 years of experience supporting cross-functional initiatives involving technology process changes or new program launches.
• 2 to 4 years of experience developing or maintaining reporting and analysis to track operational performance project progress or client experience indicators.
• Strong analytical and problem-solving skills including the ability to assess ambiguous issues perform root cause analysis and develop scalable solutions.
• Working knowledge of project management fundamentals including gathering requirements building timelines and managing risks and dependencies.
• Strong technical aptitude and comfort working within systems tools and workflows.
• Excellent written and verbal communication skills with the ability to clearly explain complex or technical concepts to diverse audiences.
• A proactive highly organized solutions-driven mindset with strong ownership follow-through and commitment to continuous improvement and client-centric outcomes.

What Youll Get:

The annual base salary range for this position is $102510.00- $114570.00 The actual base salary offered depends on a variety of factors which may include as applicable the applicants qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they willperform the employed in this position may also be eligible to earn job will be posted for a minimum offivedays.

• CaringCommunity.Youllcollaborate with teammates who are equally passionateabout innovatinganddrivingthe industry forward together united in beauty.

• Fulfilling Path.Your career transformation starts here with opportunities that will challengestretchand develop your skills.

• Meaningful Work.As you make an impact onbeautyyoullfeel and see the positive change (consumer industryandsocial)thatyourindividual voice is a part of.

Rewardsas Uniqueas You:

Some benefits have eligibility requirements and may depend on job classification and length of employment.

• Health.Choose a healthcare plan to fit you and your familys needs withmedicaldental and vision also fully covers our employees disability and life insurance.

• Wealth.We offer a competitive 401k with4%match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan where your student loan paymentsqualifyto earn the 401k match from Sephora.

• Balance.Youll beempoweredto find the perfect blend of work/life balance thatactuallyworks for youwithPTO flexibilityprotectedleave and more.

• Growth.Career growthis built into every role with access to trainingdevelopmentand tuition reimbursement.

• Perks.Thinkyouvetried it all Enjoya30%discount on all merchandise/services opportunities forfreeproductor gratisand flash sale discountsonLVMHbrandproducts.

• Support.Join a team thattruly cares with free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus volunteer and donation matching.

Sephora values a diverse andinclusiveworkplaceand considers allapplicants withoutregard to sex pregnancy race color national origin gender (including gender identity and gender expression) age religion sexual orientation military/veteran status disability or any other is committed to providing reasonable accommodationtaapplicantswith disabilities or other medical conditions.

Sephora will consider all qualified applicants including those witharrest and conviction recordsin a manner consistent with the requirements of allapplicable laws including the Los Angeles Fair Chance Initiative for Hiring Ordinance the San Francisco Fair Chance Ordinance and the New York City Fair Chance Act.

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