Open Jobs Retail Communications Manager, Translation and Localization

Job ID:297967
Location Name: FSC REMOTE SF/NY/DC -173(USA0173)
Address: FSC Remote Remote REMOTE United States (US)
Job Type:
Position Type: Regular
Job Function: Retail Operations
Work Location: Remote

Your safety matters to us

All official Sephora US recruitment emails will come from a @ email address. We will never interview via text ask you to download unfamiliar software or request sensitive personal information such as your SSN or banking details via email phone or text. Learn more about Sephora on our official careers site and search for verified US roles at .

• Manage end-to-end Spanish translation and localization across the department using translation technology for key deliverables including policies guidelines communications eLearnings PDFs videos and audio.
• Translate edit proofread and adapt content into Spanish while preserving business intent tone terminology clarity and cultural and contextual relevance.
• Establish and maintain quality-assurance practices for Spanish-language content including version control accessibility and publishing accuracy.
• Monitor published Spanish-language content and coordinate corrections updates or retirement when source content changes.
• Identify and implement improvements to translation processes tools and workflows to increase speed consistency and quality.
• Maintain and consistently apply translation glossaries style guides and terminology standards for Spanish-language content.
• Manage translation request prioritization by evaluating content readiness business priority timing effort audience impact and localization risks.

• Collaborate across the organization including with Retail Communications Instructional Design Retail Training HR Legal and subject-matter experts to confirm business intent resolve source-content questions and validate specialized terminology.
• Partner with the Retail Communications and Design teams to ensure translated materials follow established content brand design and store-voice standards.
• Provide translation and localization expertise to cross-functional partners identifying risks and recommending solutions when content cannot be translated directly without affecting clarity meaning or audience relevance.

• Embrace a continuous improvement mindset driving excellence across communications responsibilities.
• Continually evaluate lead and participate in improvements to Retail Communications processes and tools to ensure they remain effective and relevant.
• Travel to Sephora stores as needed to monitor project progress and adoption gather feedback and insights and develop new or improved procedures.
• Support and own special projects leveraging your expertise to ensure successful execution and alignment with broader business goals.

• Create and execute comprehensive and compelling communication strategies for stores and retail leadership supporting clarity and alignment across the business.
• Provide expert guidance on messaging timing methods and communication vehicles to maximize impact.
• Serve as a gatekeeper by evaluating communication requests across departments to ensure they are necessary and aligned with organizational priorities.

• Four or more years of professional translation and localization experience.
• Full professional fluency in Spanish and English both written and spoken with demonstrated experience translating editing proofreading and adapting business content in both languages.
• Strong knowledge of linguistic quality assurance cultural adaptation and maintaining consistent tone style and technical terminology across languages.
• Experience using Content Management Systems Translation Management Systems translation-memory tools or similar translation technologies.
• Strong project-management and organizational skills with the ability to prioritize a high volume of requests and meet deadlines in a fast-paced environment.
• Excellent listening and collaboration skills with a commitment to understanding business-partner and audience needs.
• Sound judgment and critical-thinking skills including the ability to solve problems independently navigate ambiguity and recognize when to escalate concerns.
• Flexibility and resilience when managing changing priorities time-sensitive requests and evolving business needs.
• Proficiency in Adobe Acrobat and Microsoft Word Excel and PowerPoint.
• A degree in translation communications linguistics business or a related field is preferred.
• Professional certification in translation or localization is preferred.
• Experience in retail communications professional communications or a retail environment is preferred.
• Experience with Articulate Storyline Articulate Rise Vyond Adobe Creative Suite closed-captioning tools audio-editing software AI voiceover tools or XLIFF files is a plus.
• Experience with Retail Zipline or learning-management systems is a plus.
• A proactive approach openness to feedback and commitment to continuous learning and improvement.

What Youll Get:

The annual base salary range for this position is $86105.00- $114570.00 The actual base salary offered depends on a variety of factors which may include as applicable the applicants qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they willperform the employed in this position may also be eligible to earn job will be posted for a minimum offivedays.

• CaringCommunity.Youllcollaborate with teammates who are equally passionateabout innovatinganddrivingthe industry forward together united in beauty.

• Fulfilling Path.Your career transformation starts here with opportunities that will challengestretchand develop your skills.

• Meaningful Work.As you make an impact onbeautyyoullfeel and see the positive change (consumer industryandsocial)thatyourindividual voice is a part of.

Rewardsas Uniqueas You:

Some benefits have eligibility requirements and may depend on job classification and length of employment.

• Health.Choose a healthcare plan to fit you and your familys needs withmedicaldental and vision also fully covers our employees disability and life insurance.

• Wealth.We offer a competitive 401k with4%match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan where your student loan paymentsqualifyto earn the 401k match from Sephora.

• Balance.Youll beempoweredto find the perfect blend of work/life balance thatactuallyworks for youwithPTO flexibilityprotectedleave and more.

• Growth.Career growthis built into every role with access to trainingdevelopmentand tuition reimbursement.

• Perks.Thinkyouvetried it all Enjoya30%discount on all merchandise/services opportunities forfreeproductor gratisand flash sale discountsonLVMHbrandproducts.

• Support.Join a team thattruly cares with free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus volunteer and donation matching.

Sephora values a diverse andinclusiveworkplaceand considers allapplicants withoutregard to sex pregnancy race color national origin gender (including gender identity and gender expression) age religion sexual orientation military/veteran status disability or any other is committed to providing reasonable accommodationtaapplicantswith disabilities or other medical conditions.

Sephora will consider all qualified applicants including those witharrest and conviction recordsin a manner consistent with the requirements of allapplicable laws including the Los Angeles Fair Chance Initiative for Hiring Ordinance the San Francisco Fair Chance Ordinance and the New York City Fair Chance Act.

JoinUs and Belong to Something Beautiful