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Onsite Sr. Manager (Risk & Compliance Production Support)
Job Location:
Job Location:
New York City, NY - USA
Hourly Salary:
USD 48 - 53
Hourly Salary:
Posted:
9 October 2026 (19 hours ago)
Posted:
Application Deadline:
6 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Sr. Manager (Risk & Compliance Production Support)
Contract Role
NY NY - onsite or Dallas TX - onsite
Rate: $48 to $53/hr on W2
Must Haves:
L2 Support for Actimize SAM & CDD solutions and Bridger XG (Screening Platform) solution. No other special skills are required apart of these basic support skills. Flexibility on if candidate doesnt know Bridger XG as long as they know Actimize SAM & CDD solutions.
Primary Skills
Purpose of the Role
The onsite Senior Manager is the single point of accountability for L2 production support of the Risk and Compliance application portfolio acting as the bridge between the clients business/IT stakeholders in NY and the offshore L2 support team in Chennai. This role owns service levels incident governance and continuous improvement of the L2 support function.
Key Responsibilities
Contract Role
NY NY - onsite or Dallas TX - onsite
Rate: $48 to $53/hr on W2
Must Haves:
L2 Support for Actimize SAM & CDD solutions and Bridger XG (Screening Platform) solution. No other special skills are required apart of these basic support skills. Flexibility on if candidate doesnt know Bridger XG as long as they know Actimize SAM & CDD solutions.
Primary Skills
- Hands-on L2 production support experience on NICE Actimize (CDD and SAM/AML monitoring modules) - minimum 6 to 8 years
- Hands-on L2 production support experience / Working knowledge of Bridger XG or equivalent OFAC/sanctions screening platforms
- Strong incident management and major incident bridge leadership experience (Sev1/Sev2 ownership RCA presentation to business stakeholders)
- ITIL v3/v4 certified with demonstrated ownership of Incident Problem and Change management processes in a banking environment
- Experience managing a distributed (onsite-offshore) L2 support team and acting as single point of escalation for client IT and business teams
- Exposure to Archer Auditale CreditLens Feed Monitoring System (FMS) PDLGD TeamMate Thetaray & Westlaw platforms
- SQL and basic ETL/job scheduler troubleshooting (Control-M Autosys or equivalent)
- ServiceNow incident/problem/change module experience
- Familiarity with US banking regulatory context (BSA/AML OFAC OCC/FinCEN expectations)
- Strong client-facing communication status reporting and stakeholder management skills
Purpose of the Role
The onsite Senior Manager is the single point of accountability for L2 production support of the Risk and Compliance application portfolio acting as the bridge between the clients business/IT stakeholders in NY and the offshore L2 support team in Chennai. This role owns service levels incident governance and continuous improvement of the L2 support function.
Key Responsibilities
- Provide Level 2 (L2) production support for Risk and Compliance applications including incident triage diagnosis root cause analysis and resolution within defined SLAs
- Manage and resolve incidents escalated from L1/Help Desk for Actimize (CDD and SAM) Bridger XG (OFAC) Archer Auditale CreditLens Feed Monitoring System (FMS) PDLGD TeamMate Thetaray & Westlaw
- Investigate and resolve Data Load and Data Quality (DL/DQ) issues including upstream and downstream interface failures
- Perform job monitoring batch failure analysis and database level troubleshooting using SQL
- Coordinate with infrastructure network and vendor support teams for cross functional incident resolution
- Maintain incident documentation knowledge base articles and runbooks within ServiceNow
- Support change management activities including release validation regression testing coordination and post deployment monitoring
- Ensure adherence to ITIL aligned incident problem and change management processes
- Escalate to L3 (application engineering and vendor) only when resolution requires code or platform level changes while owning the incident through closure
- Own the client relationship for L2 support: chair incident review and service review calls present RCAs to business and IT stakeholders
- Provide governance oversight of the offshore L2 team (M and SM) reviewing ticket quality SLA adherence and knowledge base health
- Drive continuous improvement: recurring incident analysis automation of repetitive L2 tasks and proactive monitoring recommendations
- Act as the primary escalation interface to L3 (application/vendor engineering teams) and to infrastructure/network teams
- Bachelors degree in Computer Science Information Systems or related field
- Minimum 12 years of overall IT experience with at least 5 years in Actimize financial crime compliance risk or banking application production support
- Prior experience supporting a US banking or financial services client is strongly preferred
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Required Experience:
Manager
