OnSite Specialist Cape Girardeau, MO

Work Flexibility: Field-based

As an Endoscopy OnSite Specialist you will play an essential role in supporting surgical teamsand ensuring that equipment processes and information flow smoothly to help driveexceptional patient care.

What You Will Do

• Prepare manage and maintain surgical equipment and disposable products to ensureeverything is available functional and ready before each procedure achieving fullequipment readiness and minimizing workflow interruptions.

• Support operating room teams during procedures by anticipating device needsproviding timely equipment adjustments and ensuring a seamless surgical experience.

• Troubleshoot and resolve both routine and complex equipment issues using independent judgment to maintain high service reliability and reduce downtime.

• Collaborate with surgeons operating room personnel central processing biomedicalstaff and other clinical partners to deliver excellent service and build strong workingrelationships.

• Maintain accurate documentation including detailed procedure information equipment usage monthly performance metrics and account updates to ensurecompliance and continuity of service.

• Stay current through ongoing training maintaining a strong working knowledge ofStryker equipment disposable products and new technologies while educating clinicalstaff on product use.

• Follow all safety facility and privacy standards including patient confidentialityrequirements while maintaining a professional appearance work ethic andcustomer-focused mindset.

• Provide flexible coverage including rotating schedules on-call overnight and weekendshifts and support for other accounts within and outside your region which mayrequire travel.

• Bachelors or Associates degree or equivalent certifications.

• 1 year of experience in customer service technical assistance clinical supportsupporting sterile workflow operations or operating room environments.

• Knowledge of anatomy surgical procedures and instrumentation.

• HSPA/CRCST certification (required within 6 months for Sterile Processing roles;renewed annually).

Required Qualifications

• High School Diploma or equivalent.
• 0 years of related work experience.
• Ability to work rotating schedules including on-call overnight and weekend shifts andmaintain readiness to arrive within 45 minutes when on call.
• Ability to lift up to 50 lbs occasionally and 20 lbs frequently; ability to stand walk bendstoop and use fine motor skills for extended periods.
• Visual acuity (corrected) color vision mobility and dexterity to identify and correctsmall inconsistencies in equipment or documentation.
• Strong analytical problem-solving and time-management skills with the ability to makeindependent decisions in high-pressure environments.
• Ability to clearly explain and follow detailed guidelines and procedures.
• Proficiency with basic computer applications (e.g. Microsoft Office) and stronginterpersonal verbal written and organizational skills.
• Ability to travel and provide coverage at other accounts as needed including occasionalovernight travel.

Scope of Work Summary (Sterile Processing Department SPD):
Responsible for reprocessing and managing surgical instrumentation per IFU HSPA/AAMI standards and hospital policy. Works alongside SPD staff to ensure timely compliant reprocessing of Stryker and hospital-owned instruments.

Core Responsibilities:

• Decontaminate and assemble rigid scopes cameras light cords and power instrumentation.
• Perform in-line function testing (leak sharpness insulation or power checks).
• Wrap and containerize sets for sterilization per IFU.
• Maintain and update Stryker-managed instrumentation lists in collaboration with SPD leadership.
• Facilitate repairs replacements and instrument tracking per hospital protocols.
• Communicate with SPD and OR leaders regarding equipment readiness and process improvements.

Certifications:

• CRCST required within 6 months of hire (per Stryker and state legislation).
• Ongoing annual continuing education required.

Scope of Work Summary (OnSite OR Liaison / Expanded Services Specialist):
Provides dedicated liaison support between the OR SPD and hospital leadership to coordinate service delivery address emergent needs and ensure Stryker program alignment with facility goals.

Core Responsibilities:

• Serve as point of contact for all OnSite service issues escalations and process improvements.
• Coordinate coverage adjustments quality reporting and service exclusions as outlined in the SOW.
• Support da Vinci Spy-Phi and other specialty service lines as assigned.
• Lead in-servicing data integration setup and clinical collaboration.
• Assist with managing Stryker HUB iSuite Media and teleconference configurations.

Qualifications:

• Prior OR or SPD leadership experience preferred.
• Strong interpersonal and project coordination skills.

The pay rate is $23.85/hour. This role includes a comprehensive benefits package as part of our totalrewards to support you. Join us to build skills and grow your career

United States of America Pay Ranges:

• USN: $21.58 - $29.20 USD Hourly

View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required depending on customer requirements to obtain the COVID-19 vaccination as an essential function of their role.