Onsite IT Support Representative II Temp-To-Hire

We are a full-service HVAC building automation chiller and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated single-source solutions include turnkey in-house capabilities with design assistance as well as engineering applications and automated control systems.

Mesa Energy Systems is seeking an IT Support Representative II to provide intermediate technical support for approximately 1700 employees across 22 branches in four states. This role supports end users with hardware software account access network connectivity and standard IT service issues while helping maintain reliable day-to-day IT operations. The position works with moderate independence to troubleshoot and resolve routine to moderately complex issues escalate advanced matters as needed document support activity assist with deployments and onboarding support and contribute to consistent responsive service delivery across the organization.

Provide Help Desk support by phone walk-up email and ticketing system for end-user hardware software account connectivity and standard IT service issues.
Troubleshoot diagnose resolve monitor and test routine to moderately complex technical issues escalating advanced or widespread issues as needed.
Install configure maintain and support desktops laptops mobile devices printers peripherals hardware components and proprietary or commercial applications.
Assist with daily IT operations including support calls laptop deployments equipment setups rapid response needs and occasional off-hours or offsite support.
Provide basic IT training for new employees and serve as a first point of contact for new employee technology questions.
Maintain user information in Active Directory Azure AD update inventory records and document support requests resolutions configuration settings and knowledge base content.
Follow established IT procedures standards security controls compliance requirements and asset management practices.
Identify recurring issues suggest process or deployment improvements and assist with larger assigned projects and technology initiatives.

Bachelors degree in computer science Information Technology or relevant certifications.
3 years of experience in IT systems support implementation and maintenance; 2 considered with degree.
Experience with Windows 11 O365 Global Protect PrinterLogic Cortex Tanium and/or Verkada preferred.
Familiarity with Ethernet and network Communications equipment and ability to troubleshoot TCP/IP DHCP and DNS issues.
Knowledge of networking servers and databases
Experience with cybersecurity best practices including firewalls intrusion detection and data encryption.
Excellent problem-solving analytical communicative and collaborative skills required.

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Compensation Range: $32 - $36 per hour

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical dental and vision coverage along with health savings and flexible spending accounts life insurance disability a 401(k) Savings Plan College Coach and employee assistance program.