Onsite IT Field Engineer System Admin Desktop Admin End User Support

Job Title: Onsite IT Field Engineer / System Admin / Desktop Admin / End User Support

Location: Santa Rosa CA (Onsite)

Duration: Fulltime

Salary - $70K 80K/ Annum Benefits

Job Description:

Strong System Admin / Desktop Admin
Technical Skills in Windows 10/11 and macOS environments

Strong knowledge of Desktop/laptop hardware troubleshooting

Experience with: Autopilot or similar deployment solutions. Microsoft Intune / SCCM / Endpoint Manager

VPN configuration (Global Protect or equivalent)

M365 applications (Outlook Teams OneDrive SharePoint)

Roles & Responsibilities:

Primary Responsibilities (End User Support / Desktop Administration)

Provide onsite technical support for desktops laptops (Windows & Mac) and peripherals

Perform PC imaging configuration and deployment (Autopilot manual builds or imaging tools)

Install configure and troubleshoot operating systems (Windows 10/11 macOS)

Troubleshoot hardware software and application-related issues

Support enterprise tools such as:

Microsoft Intune / SCCM / Endpoint Manager

Company Portal / Software Center

VPN (GlobalProtect)

Assist with user queries security policies and compliance requirements

Perform device onboarding asset tagging and inventory updates

Provide support for printers mobile devices and collaboration tools (Teams Outlook M365)

Deliver white-glove support for VIP users when required

Maintain documentation incident updates and resolution notes in ITSM tools (ServiceNow etc.)

Coordinate with infrastructure teams for:

Network device maintenance

Server updates and patch cycles

Support basic server administration tasks (Windows Server file shares access management)

Strong customer service and communication skills

Ability to explain technical issues to non-technical users

Good troubleshooting and problem-solving abilities

Time management and ability to handle multiple tasks

Team collaboration with onsite and remote teams