Onsite Administrative Support

The Administrative Support provides general office support with a variety of clerical activities and related tasks. They will be responsible for answering incoming calls directing calls to appropriate associates verifies outgoing mail flow of correspondence as well as additional clerical duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsible for welcoming visitors by greeting them in person or on the telephone
Answers multi-line phone system and directs caller to appropriate associate
Provides callers with requested company information and directions
Maintain security by following procedures monitoring logbook and issuing visitor badges
Prepare company documents using Word Excel and Outlook
Receives sorts and forwards outgoing mail responsible for printing and mailing a variety of information including receipts for patients
Orders and sends itemized bills
Retrieve and send faxes
Adhere to the production standards set for the department and client
Accuracy and confidentiality in handling medical records in compliance with HIPPA Federal State and Company requirements
Other duties as assigned by manager

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

EDUCATION AND EXPERIENCE

High School Diploma or equivalent

Minimum or 1-2 years experience working in a receptionist or similar role preferred
Must have prior experience working a multi-line phone

KNOWLEDGE/SKILLS/ABILITIES

Intermediate to advanced knowledge of Microsoft programs including Word Excel and Outlook
Must be able to work in a fast-paced environment
Good organizational time management and communication skills while focusing on customer service
Ability to work as a team player and use good judgement in prioritizing and completing tasks; strong interpersonal and analytical skills
Knowledge of the healthcare industry and HIPPA a plus must be able to successfully pass training for FDCPA
Must be willing to type at least 25 wpm

PHYSICAL SKILLS AND ABILITIES

While performing the duties of this job the employee is occasionally required to stand or walk and lift and/or move up to 25 pounds. Also may be required to use hands to finger handle or feel objects tools or controls; reach with hands and arms; climb stairs; balance; stoop kneel or crouch or crawl; see talk and hear.

WORK ENVIRONMENT
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent/employee works in a temperature-controlled office environment. Incumbent/employee must be able to work on a computer for the scheduled shift; answers and makes telephone calls using a standard or computer soft telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources and utilizes multiple screens and systems simultaneously.