Online Chat Support Agent

Interdent is seeking an Online Chat Support Agent to join our dedicated team in El Segundo CA. This full-time remote position offers an exciting opportunity to be the first point of contact for patients and clients navigating our healthcare services. As a key member of our patient support team you will provide real-time assistance guidance and information through our online chat platform.

As an Online Chat Support Agent you will play a vital role in ensuring a seamless and positive experience for every individual who reaches out to us. Your ability to communicate clearly respond empathetically and resolve inquiries efficiently will directly contribute to patient satisfaction and the overall success of our healthcare operations. You will work remotely collaborating with a supportive team dedicated to excellence in patient care.

We offer a competitive salary range of $45000 - $55000 annually along with comprehensive benefits and opportunities for professional growth within the healthcare industry.

• Respond to patient inquiries via online chat in a timely and professional manner
• Provide accurate information about healthcare services appointments and procedures
• Assist patients with scheduling registration and general account questions
• Identify and escalate complex issues to the appropriate department when necessary
• Maintain detailed and accurate records of all chat interactions
• Ensure a compassionate and patient-centered approach in every conversation
• Follow established protocols and compliance guidelines including HIPAA regulations
• Collaborate with team members to improve service quality and response times
• Stay informed about company services policies and industry updates
• Meet or exceed performance metrics for response time and customer satisfaction

• High school diploma or equivalent; some college coursework preferred
• Excellent written communication skills with a strong command of English
• Strong typing skills with high accuracy
• Ability to multitask and manage multiple chat conversations simultaneously
• Basic computer proficiency and familiarity with chat support tools
• Strong problem-solving skills and attention to detail
• Empathy and a customer-first mindset
• Ability to work independently in a remote environment
• Willingness to learn about healthcare services and patient support processes
• Previous customer service or chat support experience is a plus but not required