Onity Technical Support

Overview

Client is seeking an onsite Technical Support Representative to assist end users and administrators of electronic hospitality and commercial products. This role combines inbound call-center support hardware and software troubleshooting basic IP networking PC support and electronic product knowledge.

Core Responsibilities

• Provide operational and technical assistance to product end users and administrators by telephone and email.
• Diagnose technical issues determine resolution document calls and generate product replacement orders.
• Install configure and troubleshoot hardware and software systems.
• Read wiring diagrams involving AC-to-DC conversion and grounding principles.
• Support database applications and perform basic reading and editing of SQL scripts.
• Maintain accurate customer communication and resolution records.
• Develop working knowledge of electronic products database applications and billing and collections processes.
• Follow established call-handling procedures and meet inbound call volume and productivity goals.
• Deliver timely professional customer support.

Essential Qualifications Skills and Technologies

• Minimum of one year of Technical Support Call Center or Help Desk experience.
• Basic IP networking knowledge.
• PC systems knowledge including Windows 710.
• Ability to configure and troubleshoot hardware and software systems.
• Ability to read wiring diagrams and understand AC-to-DC conversion and grounding principles.
• Experience supporting customers by telephone.
• Ability to accurately document customer communications and technical resolutions.
• Ability to work evenings early mornings or weekends when required.

Preferred Skills or Experience

• Basic experience reading and editing SQL scripts.
• Experience with database scripts queries stored procedures or quality assurance.
• Experience supporting electronic hospitality or commercial products.

Work Details

• Onsite in Salem Oregon; remote work is not available.
• Primary first-shift schedule: 8:00 a.m.5:00 p.m. MondayFriday.
• Hours of operation are 5:00 a.m.7:00 p.m. seven days per week.
• Candidates must be flexible to work early mornings evenings or weekends when needed.
• 40 hours per week with potential overtime.
• Office-based inbound call-center environment

Nesco Resource offers a comprehensive benefits package for our associates which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical Vision Dental 401K and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.