Onboarding & Compliance Manager

The Manager of Onboarding and Compliance is responsible for leading ADROITs contractor onboarding and compliance programs to ensure a deliver a consistent pipeline of qualified compliant and ride-ready contractors. This role oversees the Onboarding Specialists manages onboarding operations and ensures all contractors meet company customer regulatory and contractual requirements.

Key Responsibilities

Onboarding Leadership

Oversee the daily activities of the Onboarding Specialists ensuring onboarding targets productivity goals and key performance metrics are consistently achieved.

Provide coaching training and support to Onboarding Specialists while removing obstacles that impact onboarding performance.

Create and maintain onboarding programs packages and requirements for new and existing service areas.

Ensure ADROIT systems accurately reflect onboarding workflows document repositories and contractor requirements.

Develop document and continuously improve onboarding processes and standard operating procedures.

Monitor onboarding funnel performance contractor conversion rates onboarding cycle times and fulfillment readiness.

Compliance Management

Lead contractor compliance operations including document review credential verification background screening requirements and ongoing compliance monitoring.

Ensure compliance with applicable local state federal contractual and company requirements.

Manage driver qualification files credential tracking renewal monitoring and document expiration processes.

Conduct internal compliance audits and reviews to identify gaps and implement corrective actions.

Maintain accurate compliance records and ensure audit readiness across all service areas.

Assist with investigations documentation reviews and resolution of compliance-related concerns.

Monitor compliance metrics and trends and provide regular reporting and recommendations to leadership.

Support compliance training initiatives for employees contractors and providers.

Oversee vehicle camera installation compliance video requests and asset tracking.

Cross-Functional Collaboration

Serve as the primary liaison between Onboarding Fulfillment Client Relations and Operations teams to ensure contractor readiness aligns with service demand.

Lead regular cross-functional meetings to review onboarding progress compliance performance operational challenges and growth initiatives.

Partner with Operations leadership to support service launches and expanding markets.

Coordinate with internal teams to ensure alignment on onboarding quality compliance and operational goals.

Reporting & Continuous Improvement

Monitor and report onboarding and compliance KPIs to leadership.

Identify trends risks and opportunities to improve efficiency contractor experience compliance performance and operational readiness.

Develop and implement corrective action plans when compliance or onboarding deficiencies are identified.

Perform other onboarding compliance operational and leadership-related duties as assigned.

Required Qualifications

Bachelors degree in Business Compliance Operations Logistics Safety Human Resources or related field preferred.

3-5 years of experience leading onboarding compliance operations or related functions.

Experience managing employees and performance expectations.

Working knowledge of compliance programs audits credential management and regulatory requirements.

Strong organizational analytical and problem-solving skills.

Excellent communication and relationship-building abilities.

Proficiency in Microsoft Office and Google Workspace including Excel/Sheets.

Ability to work on-site in Houston TX.

Performs all duties and responsibilities as required to support the needs of the business.

Performs all duties and responsibilities as required to support the needs of the business.

Key Competencies

Leadership and team development

Compliance and audit management

Process improvement

Analytical thinking and problem solving

Attention to detail and accountability

Cross-functional collaboration

Time management and organization

Adaptability and continuous improvement

Strong written verbal and presentation skills

Salary

$70000 - $80000 per year depending on experience.

The Company believes that each of our employees makes a significant contribution to the success of the organization and our clients. This position description is designed to outline primary duties qualifications and job scope but an employees contribution should not be limited by the assigned responsibilities. It is the Companys expectation that each employee will help whenever necessary to ensure the success of the organizations endeavors.

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
This policy applies to all employment practices within our organization including hiring recruiting promotion termination layoff recall leave of absence compensation benefits training and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications merit and business needs at the time.

Beacon Mobility is a growing family of companies committed to serving the diverse needs of our customers. Experienced compassionate and inspired we take pride in our ability to create customized mobility-based solutions that empower people to get where they need to go. Our purpose is simple - MOBILITY WITHOUT LIMITS: Transporting people to live learn and achieve. We are dedicated to providing those we serve with the opportunities resources and support to confidently move ahead. We support safe compassionate and inclusive environments that provide our communities with the mobility solutions they need to flourish and succeed. Backed by nearly 70 years of experience Beacon Mobility operations can be found in Massachusetts New York Pennsylvania Illinois and Minnesota providing support to over 10000 employees in over 1300 communities through the delivery of Paratransit and School Bus services leveraging a fleet of over 6500 vehicles.