On-Site IT Support Analyst
Job Location:
Houston, TX - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
AtWilson Elser we are redefining what it means to work at a national law firm. With more than 1400 attorneys across 46 offices nationwide we are recognized among the top 100 law firms by The American Lawyer and ranked #30 in the National Law Journals survey of the nations largest law firms.
Our continued success is built on a culture of collaboration innovation client service and mutual respect. We are committed to fostering an environment where employees are empowered to grow their careers contribute meaningfully and thrive professionally.
Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork Collaboration Client Service and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role and will be valued and empowered then we invite you to apply to our On-Site IT Support Analyst in our Houston office.
This position is a full-time on site position.
The Position
This role provides on-site technology support to our attorneys and staff in an assigned office location. Acting as a resident technology support expert it is expected for this role to properly troubleshoot and resolve hardware software and peripheral issues reported by all personnel working at that assigned office location. As a local representative of Wilson Elsers national IT department the ideal candidate thrives on working in a fast-paced growing environment and has the ability to provide white-glove concierge-level services while juggling multiple demands.
Key Responsibilities:
- Understand and execute standard operating procedures for imaging and deploying computer equipment for onboarding new hires.
- Collect and track equipment from departed end users following standardized asset tracking procedures.
- Provide support for video conferencing and related A/V on-site systems.
- Install configure and troubleshoot software including document management Microsoft office applications remote conferencing tools and financial systems.
- Coordinate user requirements with regional supervisors management and other IT teams.
- Build service-based relationships with the attorneys and staff while utilizing exceptional customer service skills.
- Collaborate with other team members on tasks or requests in an efficient and expeditious manner.
- Evaluate and record tickets for ongoing requests for new hardware software installations and incidents reported by end users within your assigned office.
- Adhere to organizational change management processes.
- Perform special duties tasks or projects as required.
Qualifications
- Minimum 2 years in technical support on IT hardware software and desktop peripherals including but not limited to:
- Windows 10 & Windows 11 Operating Systems
- Microsoft Office O365 with a strong acumen in Outlook
- Desktop client v. web-based applications
- Active Directory & Azure AD
- Zoom Rooms & Microsoft Teams
- Desktop Driver Controls
- All-in-One Monitors
- VPN Remote Access & Cloud Network Access
- Virtual Desktop Environments and Functions
- Cloud & On-Prem Telephony functions
- Desktop imaging & BIOS controls
- LAN and SD-WAN support
- Minimum 3 years working in ITSM and ITIL environments.
- Self-starter with the ability to manage own time effectively and work autonomously.
- Ability to lift and move items up to 50 lbs.
- Ability to travel throughout the region if needed.
- Experience working in an environment that promotes active listening transparency and customer-centric service.
- Experience in system operations and/or administration a plus.
- Prior law firm experience a big plus.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Certifications in CompTIA A CompTIA Network or MCDST HDI Support Center Analyst.
- ITIL4 certification preferred (in-house training is available).
Education
- Bachelors degree in Computer Science Information Security or other related field. Or equivalent work experience.
- Certifications in CompTIA A CompTIA Network or MCDST HDI Support Center Analyst or ITIL preferred but not required.
Wilson Elser offers a competitive salary and benefits package designed to support our attorneys both professionally and personally.
A variety of factors are considered in making compensation decisions including but not limited to experience education licensure and/or certifications geographic location market demands other business and organizational needs and other factors permitted by law. Final salary wages offered may be outside of this range based on other reasons and individual circumstances. This position is considered full-time and therefore qualifies for benefits including 401(k) retirement savings plan medical dental vision disability and life insurance. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Salary Range:
$70000 - $80000 USD
Why Should You Apply
- Benefits:Outstanding benefits package including 401k match and generous PTO plan
- Career Growth:Ample opportunities for professional development and advancement
- Employee Perks:Access to corporate discount plans and other benefits
Required Experience:
IC
