On Call | Front Desk Agent

Overview:This team member will be responsible for providing a five-star welcome and departure experience to each guest as wellasserving as ambassadors throughout the guests stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome providing information about the resort and local area and offering our full range of upscale resort amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out resolving guest issues and completing special requests. They work closely with all hoteldepartmentsespecially our Concierge Bell-Door and Ideal Services :Process guest check-ins and check-outs according to Omnis Moments of Service and Standard Operating listen to guest inquiries and provide appropriate up accurate accounts for each guest checking in according to their preferences (room type payment etc.).Block rooms in the computer and follow through on designated -register designated guests and prepare key pertinent guest information to designated departments/personnel (i.e. special requests amenity delivery).Maintain confidentiality of all guests and hotel attention to detailin order toensure security of guest room and execute all Omni accounting standards ensuring accurate settlement of folios routing of charges and guest history files on all all guest requests complaints or problems immediately and notify designated department/personnelfor resolvingthe situation. Follow up to ensure completion and guest safe deposit boxes to guests and ensure security of send and distribute guest print and distribute daily and weekly discrepancies on the room status report with complete knowledge at all times of all hotel features/services hours of operation room types numbers layout decor appointments and locations room rates special packages and :Ability to clearly and pleasantly communicate both verbally and in writing in English with guests management and co-workers both in person and by to accurately and efficiently input information into computer to work cohesively with co-workers both within and outside of your to compute accurate mathematical to think clearly quickly and make concise to prioritize organize and follow to work well under pressure dealing with many arrivals and departures within a short period of to stand for entire customer service hotel front desk experience is strongly cashiering experience is in a foreign language is guest relations training is preferred.