Office Support Specialist

Stellantis Financial Services (SFS) is the new captive finance company for one of the worlds leading automakers and a mobility provider with iconic brands including Abarth Alfa Romeo Chrysler Citron Dodge DS Automobiles Fiat Jeep Lancia Maserati Opel Peugeot Ram Vauxhall Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customers experience.

Position Summary:

The Office Support Specialist handles incoming calls directing callers to the appropriate department or voicemail as needed. Welcomes visitors and customers with a professional and friendly demeanor. Provides general administrative support through a variety of clerical tasks.

Essential Duties and Responsibilities:

• Answer incoming telephone calls determine the purpose of each call and route callers to the appropriate personnel or department.
• Greet and assist on-site visitors announces their arrival to the appropriate staff and ensures adherence to check-in and check-out procedures.
• Receive payments and update account records for walk-in customers.
• Receive deliveries and promptly notify the intended recipients.
• Send and receive information or document via computer mail or fax.
• Handle misdirected or returned mail and ensures proper redistribution.
• Monitor and process document scan requests submitted to the SCAN mailbox.
• Maintain confidentiality of personal information for consumers including but not limited to Social Security numbers and dates of birth.
• Perform other clerical and administrative tasks and duties as assigned.

Qualifications and Competencies Required To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

• Minimum 6 months of relevant experience and/or training.

Education:

• High school diploma and or/GED

Skills Required:

• Good attention to detail and strong organizational skills
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize effectively.

Additional Requirements:

Overtime required required on an as needed basis.

Travel 0-10% - as required on an as needed basis.

Must have reliable transportation and live within a commutable distance to one of the following cities: Houston TX

Qualifications Preferred:

• Experience handling incoming mail for a medium size mailroom.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job the employee is regularly required to sit; use hands to finger handle or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop kneel crouch or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services Inc. will not sponsor applicants for work visas of any type for this position.

Work Schedule This position requires the ability to work various shifts to accommodate business needs. Typically between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time.

Stellantis Financial Services Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment discrimination and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race color religion sex age national origin disability pregnancy sexual orientation veteran status gender identity or expression change of sex and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement promotion training transfer retention rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit ability achievement experience conduct and other legitimate business reasons.