Office Support Assistant

• Provides administrative and program support to management and staff by coordinating daily operations responding to inquiries maintaining workflow and serving as a point of contact for internal and external customers.
• Coordinates calendars meetings travel and events by scheduling activities resolving conflicts preparing agendas and materials arranging logistics processing travel documents recording minutes and tracking follow-up actions.
• Maintains administrative financial and program records by managing correspondence files inventory timekeeping payroll information expenditures procurement activities and data in accordance with applicable policies and procedures.
• Compiles reviews and prepares information by entering and validating data generating reports and presentations preparing correspondence and other documents and safeguarding confidential information in accordance with applicable requirements.
• Supports program effectiveness and continuous improvement by assisting with training activities monitoring completion and outcomes identifying process improvements resolving routine administrative issues and referring complex matters to appropriate staff.

Selectee may be subject to a probationary period
ESEP appointees typically serve a two year trial period
U.S. Citizenship is required
Selective Service Registration is required for males born after 12/31/1959

This is a designated position covered by Public Law 101-630 requiring contact or control over Indian children. Due to this requirement the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes.

IHS Selectees whose duties and responsibilities require them to work permanently temporarily or occasionally in an IHS healthcare facility must comply with the IHS Employee Immunization Policy related to vaccine-preventable diseases consistent with recommendations for healthcare workers. Vaccine exemption requests may be available as outlined in the IHS Employee Immunization Policy and facility guidance.


Successfully pass the E-Verify employment verification check. To learn more about E-Verify including your rights and responsibilities visit will need to set up direct deposit so we can pay you.

Background Investigation Requirement:

This position requires the successful completion of a federal background investigation as a condition of employment.

A background investigation is a standard process used by the Federal Government to verify an individuals identity employment history education and other relevant information to determine suitability for Federal service.

Upon receipt of instructions applicants must complete all required background investigation forms within five (5) calendar days of issuance. Timely completion is critical to avoid delays in processing or a determination of unsuitability.

Applicants are strongly encouraged to prioritize this requirement and to maintain regular communication with their assigned Personnel Security Specialist throughout the process.

Financial Suitability Requirement:
Individuals with substantial delinquent or unresolved financial obligations-including but not limited to delinquent federal or state tax liabilities defaulted federal student loans court-ordered fines or fees or child support arrears-may be deemed unsuitable for employment with the Indian Health Service (IHS).

Prior to the appointment candidates must present two valid forms of identification. If one of the documents is a state-issued ID or drivers license it must be REAL ID-compliant.

To qualify for this position your resume must state sufficient experience and/or education to perform the duties of the specific position for which you are applying.

Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

MINIMUM QUALIFICATIONS:Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks:

GS-05: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: preparing and formatting correspondence using word processing programs; maintaining electronic calendars and scheduling meetings; serving as a receptionist or point of contact for an office; maintaining electronic and hard-copy files and records; and performing routine administrative duties involving travel timekeeping purchasing inventory correspondence or data entry.

OR

Successfully completed 4 years of education beyond the high school level. Education was obtained in an accredited business secretarial or technical school junior college college or university.

OR

A combination of education and experience that when combined fully meet the minimum qualifications for this position. Only education in excess of the first 60 semester hours is creditable toward meeting the specialized experience requirement. The total percentage equals at least 100 percent to qualify for this GS-05 grade level. Must submit transcripts.

GS-06: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: performing technical administrative tasks involving correspondence control office automation data collection and information tracking; and preparing editing and formatting correspondence using word processing programs; maintaining electronic calendars to add delete or change meetings for higher level staff; serving as a receptionist or point of contact for an office; maintaining electronic and hard copy files; performing routine administrative duties involving travel arrangements and/or preparing travel orders in automated system timekeeping purchasing inventory and data entry; and serving as point of contact for an organizational unit.

Specialized Experience: Experience that equipped the applicant with the particular knowledge skills and abilities (KSAs) to perform successfully the duties of the position and that is typically in or related to the position to be filled.

Time In Grade
Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP).

You must meet all qualification requirements within 30 days of the closing date of the announcement.