Office Services Site Supervisor Second Shift

The Second Shift Mail Production Supervisor is responsible for leading the afternoon/evening operations of a high-volume mail production facility. This position supervises a team of up to eight employees performing inbound mail processing document scanning and imaging print production and outbound mail preparation.

The Supervisor is responsible for ensuring daily production requirements are completed accurately efficiently and on schedule while maintaining established quality security and safety standards. This is a hands-on leadership position requiring strong organization attention to detail and the ability to coach employees and resolve production issues in a deadline-driven environment.

Benefits Include:Medical Dental Vision STD LTD Life 401k and Paid Time Off

The Opportunity:IST is looking for friendly service-oriented customer focused people with a passion for excellence. We offer professional training skill enhancement and opportunities to advance toward supervisor assistant manager and site manager positions.

Hourly Compensation: $23.00 - $24.00

Hours: Monday through Friday 1:00pm 11:00pm (Hours may vary throughout second shift)

Job Responsibilities:

• Lead direct and support a second-shift production team of up to eight employees.
• Coordinate daily workflow and assign employees based on production volume priorities staffing and deadlines.
• Oversee the opening sorting preparation and scanning of incoming mail and documents.
• Ensure scanned documents meet established image quality indexing and processing standards.
• Oversee print production including the printing preparation insertion metering and mailing of outbound correspondence.
• Monitor production throughout the shift and adjust staffing or workflow as needed to meet service-level and completion requirements.
• Perform quality-control checks and ensure employees follow established procedures and client requirements.
• Troubleshoot routine equipment workflow and production issues and escalate problems when appropriate.
• Maintain accurate production counts shift reports quality records and other required documentation.
• Train and coach employees on operating procedures equipment quality expectations and productivity standards.
• Provide ongoing performance feedback and address attendance conduct and performance concerns in accordance with company policies.
• Ensure proper handling and protection of confidential and sensitive documents.
• Maintain an organized safe and professional production environment.
• Coordinate with first-shift leadership to ensure effective shift handoffs communication of priorities and resolution of outstanding work.
• Communicate production status staffing issues equipment problems and other operational concerns to management.
• Assist directly with production activities when necessary to meet deadlines or respond to unexpected workload.
• Support continuous-improvement efforts designed to improve productivity quality accuracy and workflow efficiency.

Qualifications:

• • High school diploma or equivalent required; associate degree or additional education preferred.
  • Previous experience in a production mail processing document imaging print fulfillment or similar operations environment preferred.
  • Previous supervisory team lead or other demonstrated leadership experience strongly preferred.
  • Ability to lead employees in a fast-paced deadline-driven production environment.
  • Strong organizational problem-solving and communication skills.
  • Strong attention to detail and commitment to accuracy and quality.
  • Comfortable using computers and learning production scanning print and workflow software.
  • Ability to prioritize multiple production requirements and respond effectively to changing workloads.
  • Ability to maintain confidentiality when working with sensitive information.
  • Dependable attendance and ability to work the assigned afternoon/evening schedule.
  Physical Requirements
  • Ability to stand and walk for extended periods during the shift.
  • Ability to perform repetitive production tasks as needed.
  • Ability to lift carry and move mail trays paper supplies and packages weighing up to 40 pounds.
  • Ability to work around production printers scanners inserters postage equipment and other mail-processing equipment.