Office Manager Rehabilitation

Job Qualifications

EDUCATION -

High School Diploma or equivalent (G.E.D.) may include specialized or vocational courses

Associates degree

EDUCATION - Preferred

Bachelors or Masters degree preferred.

EXPERIENCE - Required

3 years experience in admitting and/or ambulatory setting or patient registration in an outpatient setting.

SKILLS Required

Excellent verbal and written communication skills.

Strong customer service orientation.

Strong computer skills with proficiency in office automated tools: e-mail outlook and data entry.

Effective communicator with all levels of staff patients and customers.

Ability to respond positively to fluctuations in patient flow.

Heavy phones able to triage phone calls and respond professionally to fluctuations in call volume.

Knowledge of front-end role in revenue cycle: insurance benefits collection verification authorization pre-certification etc.

SKILLS - Preferred

Excellent interpersonal and customer service skills. Organization computer skills word processing spreadsheets insurance verification and email. Outlook scheduling and navigation of oral and written skills.

PHYSICAL WORKING CONDITIONS

Continuously stand/walk or lift/handle/carry material or equipment of moderate weight (20 to 50 lbs). Examples: Nurses LPNs and Physical Therapists.

ENVIRONMENTAL WORKING CONDITIONS

Located in an indoor area with frequent exposure to mild physical discomfort from dust fumes temperature and noise. Examples: patient care providers and laboratory technicians.

HAZARDS

OSHA Category 1

Tasks that involve exposure to blood body fluids tissues and other potentially infectious materials.

POSITION & UNIT ACCOUNTABILITIES Competencies

• Reports any insurance coverage and /or Managed Care difficulties to departmental leadership as applicable.

• Supervises clerical support staff including checking problems with referrals insurance problems linking patient appointments and wrong accounts.

• Coordinates end of year and new year insurance verifications within the section.

• Follows-up with Section staff (clinical and clerical) on a daily basis with prescriptions pre-certification letters of medical necessity physicians offices and letters of appeals.

• Manages billing issues or inquiries with patients and patient accounts/departmental supervisor as applicable.

• Educates patients upon request regarding insurance issues.

• Ensures that their team is meeting hospital expectations regarding payment collection.

• Communicates with appropriate staff regarding changes and/or disruption in patient flow.

• Coordinates training/orientation of new staff to the Section (clinicians and administrative staff).

• Updates departmental personnel regularly with respect to Managed Care and its impact on Rehab patients.