Office Coordinator

At Greenlight Networks were transforming the internet experience for the communities we serve with fast reliable fiber internet and exceptional customer service. Were looking for an enthusiastic organized and customer-focused Office Coordinator to be the face of our Rochester office and help create a positive experience for every customer employee and visitor who walks through our doors.

If you thrive in a fast-paced environment enjoy helping people and take pride in keeping operations running smoothly wed love to meet you.

What Youll Do

As our Office Coordinator youll play a key role in supporting both our customers and internal teams. Youll serve as the first point of contact for visitors provide hands-on customer support and help ensure our office operates efficiently every day.

In This Role You Will:

• Create a welcoming and professional experience for employees customers and guests visiting our Rochester office.
• Serve as a trusted resource for customers by answering questions related to billing service availability and technical support.
• Partner closely with teams across the organization including Customer Experience Network Operations and Field Services to ensure seamless communication and support.
• Assist customers through multiple channels including in-person interactions email and chat.
• Resolve customer concerns with empathy and professionalism escalating issues to the appropriate teams when needed.
• Support the Concierge team with customer requests and service-related inquiries.
• Help maintain an organized safe and productive office environment.
• Provide administrative support and contribute to special projects that help drive business success.

What Makes You Successful

Youre someone who genuinely enjoys helping people stays organized under pressure and can balance multiple priorities with confidence. You bring a positive attitude strong communication skills and a willingness to jump in wherever needed.

Were Looking For:

• High School Diploma or GED required
• 1-3 years of experience in customer service administrative support reception or office coordination.
• Exceptional customer service skills and a professional friendly demeanor.
• Strong verbal and written communication skills.
• Excellent organizational skills with a keen attention to detail.
• Ability to multitask and prioritize effectively in a dynamic environment.
• Proficiency with Microsoft Office Suite including Outlook Word Excel and Teams.

Preferred Experience:

• Experience supporting operations field teams or multi-location environments.
• Familiarity with ticketing systems visitor management platforms or facilities management tools.
• Basic troubleshooting skills for office technology and equipment.

Why Join Greenlight Networks

At Greenlight every team member contributes to creating an exceptional customer experience. As our Office Coordinator youll have the opportunity to build relationships collaborate with teams across the business and make a meaningful impact on both our customers and employees each day.

Our job titles may span more than one career level. The hourly rate for this position is between $22 .00 - $27.00 the actual salary offered may be influenced by a variety of factors such as: training transferable skills work experience education business needs market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits which include health welfare and retirement are available Experience:

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