Office-basedDispatcher (Hollywood, Florida)

We are looking for a reliable organized and quick-thinking Dispatcher to join our towing and roadside assistance team at our Hollywood Florida office.

The Dispatcher will be responsible for coordinating towing and roadside assistance calls communicating with customers and drivers monitoring job status and ensuring service requests are handled efficiently and professionally. The ideal candidate can multitask in a fast-paced environment remain calm under pressure and communicate clearly with both customers and field drivers.

1. Receive and coordinate incoming towing and roadside assistance service requests.
   

2. Dispatch tow truck drivers and roadside technicians based on location availability vehicle type and job requirements.
   

3. Communicate with customers to confirm service details location vehicle information and estimated arrival times.
   

4. Maintain constant communication with drivers throughout active service calls.
   

5. Monitor and update the status of dispatched jobs from assignment through completion.
   

6. Prioritize emergency time-sensitive and high-priority service requests.
   

7. Use GPS dispatch software maps and other tools to identify driver locations and determine efficient assignments.
   

8. Coordinate multiple calls and drivers simultaneously while maintaining accuracy.
   

9. Handle customer inquiries updates delays and service-related concerns professionally.
   

10. Document all calls dispatches driver activity customer information and job details accurately.
    

11. Verify pricing service details payment information and authorization when required.
    

12. Coordinate with insurance companies motor clubs dealerships repair shops law enforcement and other third parties when necessary.
    

13. Follow up with drivers regarding delayed cancelled or incomplete jobs.
    

14. Escalate customer complaints safety concerns or operational issues to management when necessary.
    

15. Ensure all dispatch and customer records are complete and accurate.
    

16. Maintain a professional and courteous attitude when dealing with customers drivers and business partners.
    

17. Perform other dispatch and administrative duties as assigned.
    

QUALIFICATIONS

1. Previous experience as a dispatcher towing dispatcher roadside assistance dispatcher logistics coordinator or similar role is preferred.
   

2. Experience in the towing roadside assistance transportation logistics or automotive industry is a strong advantage.
   

3. Excellent verbal and written communication skills.
   

4. Strong multitasking and organizational abilities.
   

5. Ability to remain calm and professional in a fast-paced high-pressure environment.
   

6. Strong problem-solving and decision-making skills.
   

7. Comfortable communicating with customers who may be stressed or dealing with vehicle emergencies.
   

8. Basic computer skills and the ability to learn dispatch and GPS software quickly.
   

9. Ability to accurately enter and maintain information in dispatch systems.
   

10. Strong attention to detail.
    

11. Ability to work independently while also coordinating effectively with drivers and management.
    

12. Must be dependable punctual and able to work scheduled shifts.
    

13. Previous experience with Towbook Omadi AUTURA Samsara GPS/dispatch platforms or similar systems is a plus.
    

WORK ENVIRONMENT

1. Office-based position in Hollywood Florida.
   

2. Fast-paced dispatch and customer service environment.
   

3. Requires frequent phone and computer communication.
   

4. May involve handling multiple calls drivers and service requests at the same time.
   

5. Must be comfortable working during busy periods including evenings weekends holidays or other scheduled shifts as required by the business.
   

WHAT WERE LOOKING FOR

1. The ideal candidate is someone who:
   

2. Thinks quickly and stays calm under pressure
   

3. Can efficiently manage multiple drivers and service calls
   

4. Has excellent customer service skills
   

5. Communicates clearly and professionally
   

6. Is highly organized and detail-oriented.
   

7. Takes ownership of problems and follows through until they are resolved
   

8. Understands the importance of accurate locations vehicle information pricing and job documentation
   

9. Can work effectively as part of a fast-moving towing and roadside assistance operation
   

1. Starting rate: $14.00 USD per hour
   

2. Full-time position.
   

3. Office-based in Hollywood Florida.
   

4. Opportunities for additional hours based on business needs.
   

5. Training provided on company systems and dispatch procedures.
   

6. Opportunity for growth within the company.