Office Automation Clerk Nf2

MAJOR DUTIES AND RESPONSIBILITIES:
Performs a combination of record keeping reporting and liaison (family and program) duties in one or more CYP component. These tasks are summarized below.

RECORD KEEPING AND REPORTING:
Prepares and maintains assigned correspondence office files records statistical and financial data pertaining to CYP components (CDC SAC FCC and YP). Prepares required daily weekly and monthly reports in compliance with reporting policies and procedures and ensures submission in a timely manner. Ensures required child registration and enrollment paperwork is current and complete. Provides required information to requesting agencies. Operates technology associated office equipment and a wide variety of software programs to produce a correspondence spreadsheets charts reports and graphic materials. Proofreads prepared correspondence and checks for accuracy. Conducts research of files and records in order to resolve discrepancies. Notifies supervisor of discrepancies to include any issues/ problems that cannot be resolved. Organizes flow of operational program processes in an office environment.

LIAISON WITH FAMILIES AND PROGRAMS:
Provides front desk coverage and logs participants in and out of the facility. Informs and answers questions regarding programs and services patron financial obligations waiting lists events and policies and procedures. Asks questions to determine verify and solve problems. Checks for satisfaction on the quality of provided services. Takes action to solve problems quickly. Takes telephone calls and responds to inquiries referring calls to supervisor or other personnel as appropriate. Performs assigned resource and referral duties and assists in maintaining current waitlist is needed. Understands and articulates policies relating to patron fees waiting lists and program events. Alerts supervisor or proper point of contact for assistance as needed.

FEES AND SUPPLIES:
Oversees administrative management of the reception area to include the operation of an automated record and payment system. Collects fees administers charges and records payments in accordance with proper procedures. Notifies supervisor of delinquent payments. Completes a daily activity report and ensures proper deposit of funds in accordance with established cash handling procedures. Receives annual cash handling training from local Human Resource Office.
Responsible for monitoring front desk supplies and resources; notifying supervisor of items to be replenished.

ADDITIONAL RESPONSIBILITIES:
Provides World Class Customer Service with an emphasis on courtesy. Performs other duties as assigned. This is a white-collar position where occasional lifting up to 20 lbs may be required.
Serves as a mandatory reporter to Family Advocacy and Child Protective Services as prescribed by policy in the case of suspected incidences of child abuse and neglect.

• See Duties and Qualifications

EVALUATIONS:

MINIMUM QUALIFICATIONS:
Minimum one year of experience in the operation of a computer and related office automation equipment. Knowledge of a variety of integrated software programs. Knowledge of general clerical procedures.
Must be able to obtain and maintain TIER-1 Child Care (CNACI) background checks which are required for positions that involve working with children under 18 years of age. Must pass a pre-employment physical and annual physicals thereafter provide evidence of immunization and be free from communicable disease. Must complete all DoD training requirements within the specified time including orientation initial and annual ongoing training requirements and required certifications if any. Must maintain CPR and First Aid certifications. May be required to obtain a government drivers license and government purchase card. Ability to communicate effectively in English both orally and in writing and possess strong interpersonal communication skills.

Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.