Office Assistant (Trauma-Informed Care Setting)

Coastal Horizons Office Assistant (Trauma-Informed Care Setting)

The Office Assistant performs a variety of administrative and front desk support functions while helping maintain a welcoming safe and supportive environment for clients staff and visitors.

This position requires the ability to interact with individuals who may have experienced trauma substance use disorders or behavioral health challenges using principles of trauma-informed care including empathy confidentiality cultural sensitivity and professionalism.

Location: On-site
City/State/County: Wilmington NC New Hanover County
Schedule: MondaySaturday (Rotating Saturdays) 5am-2pm (Training for 2 weeks: 8am-5pm)

POSTION HIGHLIGHTS:

• Provide front desk coverage and greet clients in a respectful supportive manner

• Answer phones and assist callers with professionalism and discretion

• Conduct appointment reminder calls

• Schedule appointments for therapists counselors and other staff

• Check in new clients and review required paperwork

• Maintain accurate filing of client documentation

• Collect and post client payments; assist with third-party billing as assigned

• Maintain strict confidentiality of all client information

• Pick up and distribute incoming mail

• Print SAIOP certificates

• Place orders for office supplies

• Enroll patients into services for the expanded dosing program

• Support daily operations of the New Hanover office and perform other duties as assigned

• This position is subject to OSHA regulations regarding bloodborne pathogens due to potential exposure to bodily fluids.

REQUIRED EDUCATION & QUALIFICATIONS

• High school diploma or equivalent (business coursework preferred)

• Minimum of two (2) years of clerical or administrative experience or equivalent combination of education and experience

• Experience with third-party medical billing preferred

• Ability to work a flexible schedule

• Strong organizational communication and computer skills

• Ability to interact professionally and compassionately with diverse populations in a trauma-informed environment

ADDITIONAL INFORMAITON:

• Work in a collaborative mission-driven behavioral health setting

• Support services that help individuals and families recover and thrive

• Contribute to a safe respectful and inclusive client experience

SALARY & BENEFITS:

• Competitive salary based on experience

• Comprehensive medical dental and vision insurance

• Educational loan repayment programs and career growth opportunities

• Retirement savings plan (401k)

• Generous paid time off rollover hours and 14 paid holidays

• Employee engagement activities resource groups and diversity events

REQUEST FOR ACCOMIDATIONS:

If you require an accommodation during the application process please contact us at .

We look forward to reviewing your application!

EEO STATEMENT

Coastal Horizons is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race color religion sexual orientation gender gender identity and expression national origin age disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.