Office Aide I

We offer thousands of free programs every day for people from all walks of lifeimmigrants learning a new language aspiring entrepreneurs launching their dreams children discovering the world people of all ages exploring arts and culture. And we give patrons millions of opportunities to enjoy one of lifes greatest satisfactions: the discovery of a good book.

Nows your chance to join the best team in Brooklyn!

Under the direct supervision of the Circulation Manager the Office Aide will perform direct public service to all age groups in the culturally diverse community of Brooklyn including circulation desk data entry training evaluation and supervision of part-time staff.

The Office Aide position is responsible for delivering excellent customer service as well as routine administrative and clerical duties. Will assist in the hiring recruitment and training of part-time staff and volunteers and provide Library customers with prompt and excellent customer services. Maintains processes and prepares paperwork generates reports coordinates schedules and completes data entry. Assist customers with library services applications technology holds and circulation desk activities. Will communicate and interpret Library policy and procedure as necessary.

This is a full-time union non-exempt position. The hiring salary for this position is $34379.80.

Responsibilities

• Direct public service and quality customer service

• Complete check in and check out of library materials

• Renew and verify the circulation status of Library materials

• Assist customers in the use of technology

• Enter data into the Librarys automated system

• Prepare and process supply orders and requisitions

• Process Library card applications

• Process incoming and outgoing material (mail interchange etc.)

• Prepare budget reports

• Prepare staff schedules as assigned

• Train part-time staff and/or volunteers

• Process holds

• Perform other duties as assigned

Qualifications

• High School Diploma or equivalent is required

• A minimum of at least 1 year experience in an office environment with an emphasis on clerical duties

• Knowledge of Microsoft Office (Outlook Word Excel)

• Excellent communication skills

• Experience working in an customer service oriented environment

• Ability to work in a fast paced team environment

• Familiar with working in a diverse workforce

• Must be organized with good attention to detail

• Willing to be flexible and adapt in different situations

• Ability to work evenings and weekends

• Lifting material up to and not to exceed 40 lbs

• Standing for long periods

• Bending Stooping or crouching

• Public service within the community (ex. outreach school visits fairs etc.)

We seek professionals dedicated to providing excellent customer service developing fruitful partnerships in the community and implementing programs aligned with our mission and vision. You will be immersed in a motivating and challenging environment where innovation is key to the organization. If you are looking to be a part of a stimulating workplace that is highly regarded by its culturally diverse community BPL is the place to be.

Brooklyn Public Library is an equal opportunity employer.