Office Administrative Coordinator

• Answer and manage a high volume of incoming phone calls professionally and efficiently.
  
  
• Serve as the first point of contact for customers insurance representatives field adjusters and vendors.
  
  
• Gather and document customer information accurately.
  
  
• Route calls and inquiries to the appropriate project manager estimator production manager or department.
  
  
• Provide timely updates to customers regarding project status when appropriate.
  
  
• Maintain a positive and professional attitude during emergency service situations.
  
  

• Communicate with insurance companies agents and field adjusters regarding restoration projects.
  
  
• Assist with claim-related documentation and correspondence.
  
  
• Track claim information and maintain accurate records.
  
  
• Coordinate communication between customers adjusters and team members.
  
  

• Perform data entry and maintain customer files within company management systems.
  
  
• Schedule appointments inspections and project meetings.
  
  
• Assist with job file management and document organization.
  
  
• Prepare reports correspondence and other administrative documents as needed.
  
  
• Monitor and respond to emails in a timely manner.
  
  
• Maintain accurate records of customer interactions and project updates.
  
  

• Support project managers estimators and field personnel with administrative tasks.
  
  
• Ensure information is communicated promptly to the correct team members.
  
  
• Assist in coordinating emergency service dispatches.
  
  
• Help maintain workflow efficiency between office staff and field crews.
  
  

• Maintain organized filing systems both electronic and physical.
  
  
• Assist with general office duties and special projects.
  
  
• Support daily office operations to ensure efficient business performance.
  
  
• Uphold the companys commitment to exceptional customer service and professionalism.
  
  

• High school diploma or equivalent required.
  
  
• Previous administrative office management customer service insurance or restoration industry experience preferred.
  
  
• Excellent verbal and written communication skills.
  
  
• Strong multitasking and organizational abilities.
  
  
• Ability to remain calm and professional during emergency situations.
  
  
• Proficient with Microsoft Office Suite (Word Excel Outlook and Salesforce).
  
  
• Strong attention to detail and accuracy.
  
  
• Ability to work independently and as part of a team.
  
  
• Professional phone etiquette and customer service skills.
  
  

• Insurance claims processing or coordination.
  
  
• Restoration construction mitigation or remediation industry experience.
  
  
• Working with field adjusters and insurance carriers.
  
  
• CRM scheduling or project management software.
  
  

• Competitive pay
  
  
• Paid training
  
  
• Career advancement opportunities
  
  
• Health benefits (if applicable)
  
  
• Paid time off
  
  
• Supportive team environment
  
  

At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.