Non-Technical ProjectProgram Management IV Escalation Mgmt

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the worlds technology.

What We Offer

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Youll benefit from a supportive work culture that encourages you to learn develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials we care about the health and wellbeing of our employees. Were committed to providing programs and support that encourage personal and professional growth and care for you at work at home or wherever you may go. Learn more about our benefits.

Regional Fulfillment

The Regional Escalation Team is responsible for interfacing with regional Field Service Teams and driving part escalation containment as well as creating proactive awareness of global supply risks at both a part commodity and vendor level. Key responsibilities for this role will be analyzing understanding containing resolving and proactively communicating supply risks.

Team Responsibilities include:

• Own the development of proactive communication packages for customers outlining identified risks and potential impact before issues escalate.
• Apply strong analytical skills to mine process and analyze supply escalation and customer data translating it into meaningful insights and recommendations that identify risks
• Comfortability working with large complex data sets; able to quickly digest high volumes of information and turn them into clear audience-appropriate outputs from detailed analyses for working teams to concise executive summaries for leadership and customers
• Analyze spare part supply risks assessing likelihood and customer impact and prioritize them for early action.
• Partner with purchasing and commodity organizations to develop pat family/supplier risk communications to proactively communicate risk
• Ensure accountability and followthrough across all stakeholders without owning daytoday transactional execution
• Help institutionalize consistent regional fulfillment processes tools and governance
• Manage cross-functional projects within Operations.
• Ensure compliance with internal processes and timelines.
• Prepare and present status reports and updates to stakeholders.
• Support continuous improvement initiatives and operational efficiency.

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
• Has intermediate level of knowledge of customer order fulfillment systems and tools such as SAP.
• Able to collect and analyze data in order to solve problems improve processes and make decisions.
• Understands supply / demand signals
• Develop basic knowledge of AMAT products

Business Expertise

• Understands key business drivers; uses this understanding to accomplish own work
• Has knowledge of semiconductor equipment industry and customer expectations
• Skills: Proficient in Microsoft Office applications especially Excel and PowerPoint. Strong analytical organizational and time management skills.
• Global experience working with different backgrounds and cultures

Leadership

• Ability to influence stakeholders
• Ability to drive long term solutions needed to scale the business

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.
• Collects and utilizes data for decision making and process improvements.
• Applies analytical and critical thinking skills to identify and resolve fulfillment issues.

Impact

• Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills

• Communicates clearly and professionally in both written and spoken English.
• Uses tact and diplomacy to exchange information and handle sensitive issues while focused on fulfillment of customer orders
• Ability to work in matrixed organization and deliver complex communications at various levels within AGS organization
• Builds and maintains positive and effective relationships with internal and external customers and partners.

Additional Information

Time Type:

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The salary offered to a selected candidate will be based on multiple factors including location hire grade job-related knowledge skills experience and with consideration of internal equity of our current team addition to a comprehensive benefits package candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program as applicable.

For all sales roles the posted salary range is the Target Total Cash (TTC) range for the role which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.

In addition Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process please contact us via e-mail at or by calling our HR Direct Help Line at option 1 and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.