NOC Technician

For 30 years SBi has served the communications needs of underserved rural communities and tribal lands in the southwest. Our cellular division Cellular One is a leading regional provider of mobile technology and wireless communications service operating a network of more than 240 cell sites covering 60000 square miles.

As a NOC Technician youll be the eyes on Cellular Ones production networkcatching issues early and driving fast restoration to keep customers connected across our footprint. This entry-level onsite role in Show Low AZ runs on a 12am - 8am (graveyard) schedule with an on-call rotation.

Key responsibilities:
- Provide 24x7 network surveillance of switching digital optical and associated telecom equipment
- Perform fault analysis isolation and remediation across voice/data technologies
- Open document and route trouble tickets; escalate to internal teams vendors and facility providers
- Serve as single point of contact during high-risk service-impacting events and maintenance windows
- Maintain accurate tracking records and support partners and field technicians during outages

Required qualifications/skills:
- Associates degree and 35 years in a telecommunications NOC environment
- Working knowledge of TCP/IP SONET Ethernet T1 circuit/soft switching and BSC/RNC architecture
- Strong attention to detail clear communication and customer-service mindset

Ready to keep the network steady under pressure Apply today.

You start the shift by scanning dashboards and overnight notes then settle into a steady rhythm of alarms trends and quick decisions. When something spikes you pivot fastpull logs compare signals and coordinate with engineers vendors or a tower crew until service stabilizes. Between events you tighten documentation update trackers and prep for scheduled maintenance so customers feel the change as little as possible. Some days are calm and methodical; others hit like a storm frontexactly when sharp troubleshooting and cool communication matter most. You wrap up by handing off clear status updates so the next shift can sprint without missing a beat.

Medical Dental and Vision coverage
401(k) with company match
Life Insurance
Health Savings Account (HSA)
Paid Time Off
Equipment stipend
Employee discounts
Paid Short & Long Term Disability
Semi-Annual Performance Bonus
Fitness & Wellness Reimbursement
Competitive salary ($18$24 DOE)

Required Experience:

IC