NOC Shift Lead Night Shift

We are currently seeking an Operations Shift Lead 3rd shift (9PM to 5AM) to join the Compartmented Enterprise Services Office (CESO) effort. This program is establishing a modern secure web service (SWS) operation as part of a state-of-the-art highly automated platform capable of supporting a rapidly expanding customer population. Apply today to become part of the Leidos team that is assisting CESO as they migrate to a high security cloud environment by leading day to day operations activities and incident response for assigned shift.

This position is based in San Antonio TX and is 100% on-site.

Primary Responsibilities

• Lead and coordinate operations tasks during assigned shifts.
• Oversee Monitoring of network servers applications and infrastructure for outages and performance issues.
  Own incident triage escalation and resolution through closure.
• Coordinate with network systems security application and vendor teams.
• Ensure adherence to SLAs escalation procedures and operational runbooks.
• Review alerts and incidents for trends recurring problems and potential improvements.
• Conduct shift handovers and maintain accurate operational documentation.
• Mentor and provide technical guidance during complex incidents.
• Prepare incident reports shift summaries and operational metrics.
• Participate in major incident management and post-incident reviews.

Basic Qualifications

• Bachelors degree and 4 years of overall related experience with a Windows or Linux server environment. Additional experience education and training may be considered in lieu of degree
• An active TS/SCI security clearance is required for this position.
• Currently possess DoD 8750 certification at least IAT level II e.g Securityce.
• Candidate may be asked to obtain CI Poly in future
• Comfortable working 247 shifts including nights weekends and holidays.
• Previous experience leading an operations team or acting as a senior escalation point.
• Excellent communication and incident coordination skills.
• Strong decision-making under pressure. Must be able to make independent risk based decisions while leading a small team during outages.
• Experience with monitoring tools such as SolarWinds Splunk or equivalent
• Strong troubleshooting and root-cause analysis skills.
• Working knowledge of ITIL processes particularly Incident Problem and Change Management.
• Experience with ticketing systems such as ServiceNow Jira or similar.
• Strong understanding of DNS DHCP VPNs routing switching
• Familiarity with Windows/Linux infrastructure and cloud environments.
• Hands on experience in IT Cybersecurity Network Operations or Windows Server administration.

Preferred Qualifications

• Prior experienced with DISA and DISAs support to mission partners
• TS/SCI w/CI Poly Preferred
• Previous shift-lead or team-lead experience in a DoD military or cleared NOC/SOC environment
• Experience refining shift SOPs playbooks or escalation procedures based on operational trends

#ceso

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.