NOC Engineer Junior Network Engineer

NOC Engineer / Junior Network Engineer

Location: Hicksville NY
Work Arrangement: Hicksville office / client onsite as required
Position Type: Full-Time

We are seeking a NOC Engineer / Junior Network Engineer to join our Network Operations and Security team. This position will be responsible for monitoring client network environments responding to network and infrastructure alerts performing first-level troubleshooting and escalating more complex issues to senior network and security engineers.

The ideal candidate has a strong foundation in networking and is looking to develop deeper hands-on experience supporting firewalls switches wireless networks VPNs and other critical infrastructure within an MSP environment.

The role will work closely with our NOC and SOC teams providing proactive monitoring and first-level response to network and security-related events.

• Monitor client network environments and respond to alerts generated by network monitoring and management platforms.
• Provide Level 1 network troubleshooting and support for connectivity performance availability and infrastructure issues.
• Investigate alerts involving routers switches firewalls wireless access points VPNs WAN circuits and other network infrastructure.
• Perform initial troubleshooting of network outages packet loss latency interface errors device availability and connectivity issues.
• Troubleshoot common TCP/IP DNS DHCP VLAN routing switching and VPN issues.
• Monitor infrastructure health and identify conditions requiring escalation or additional investigation.
• Perform initial triage of network and security alerts as part of the NOC/SOC operation.
• Escalate security-related events to appropriate SOC or security engineering resources based on established procedures.
• Open update document and manage incidents through the ticketing system.
• Coordinate with ISPs carriers vendors and senior engineers when troubleshooting network-related incidents.
• Assist senior network engineers with firewall switching wireless and network infrastructure projects.
• Assist with firmware upgrades configuration changes equipment replacements and network deployments.
• Maintain accurate client network documentation including device information configurations IP addressing and topology information.
• Support client environments remotely and onsite when required.
• Participate in after-hours or rotating NOC coverage as required.

• 13 years of IT support NOC network support or related technical experience.
• Strong understanding of core networking concepts including:
  • TCP/IP
  • DNS and DHCP
  • VLANs
  • Switching and routing
  • NAT
  • VPNs
  • Firewalls
  • LAN/WAN connectivity
• Familiarity with network monitoring and alerting concepts.
• Ability to perform structured troubleshooting and identify whether an issue is network ISP server endpoint or security related.
• Basic understanding of network and security logs.
• Experience working with technical ticketing systems and documenting troubleshooting activities.
• Strong communication and customer service skills.
• Ability to follow documented escalation and incident-response procedures.
• Ability to work from the Hicksville NY office and provide onsite client support when required.

• Experience working in a NOC SOC MSP or managed services environment.
• Hands-on exposure to Cisco Meraki Fortinet Palo Alto SonicWall or similar networking technologies.
• Experience with network monitoring platforms such as Auvik PRTG LogicMonitor SolarWinds or similar tools.
• Familiarity with Microsoft Azure networking including VNets VPN connectivity and basic cloud networking concepts.
• Familiarity with AWS networking is a plus.
• Exposure to SIEM endpoint security or SOC monitoring platforms.
• Basic PowerShell command-line or network diagnostic experience.
• CompTIA Network Security Cisco CCNA or similar certifications are preferred but not required.

We are looking for someone with a strong interest in networking and cybersecurity who wants to build their career in a hands-on NOC/SOC environment.

The right candidate should be comfortable monitoring multiple client environments investigating alerts performing initial troubleshooting documenting findings and knowing when an issue needs to be escalated. They should be curious technically driven and interested in progressing toward a Network Engineer Security Engineer or SOC Engineer role.