Night Auditor

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18000 associates across the United States Caribbean and Europe. Our platform includes Benchmark Resorts & Hotels a collection of distinctive independent properties; Axiom Hospitality our European hotel management company; and PYRAMIDWORKS which provides integrated workplace and facilities services. With corporate offices in Boston The Woodlands Texas and London Pyramid combines global scale with a hands-on approach focused on exceptional service operational excellence and long-term partnerships.

At Pyramid our people are at the heart of everything we do. We are committed to creating an environment where associates are respected supported and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders take on meaningful stretch assignments and gain exposure to a diverse portfolio of properties brands and markets. Whether you are beginning your hospitality career or bringing years of experience youll find opportunities to learn develop and make an impact.

Our commitment to associates guests owners and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today The Boston Globe and The Houston Chronicle to earning top travel accolades from Travel Leisure Condé Nast Traveler Forbes Travel Guide and U.S. News & World Report these recognitions reflect the culture service excellence and commitment to people that define the Pyramid experience.

About our property:

The Hotel Roanoke & Conference Center is a magnificent and storied hotel nestled in the heart of Roanoke Virginia. Built in 1882 the Tudor-style hotel is listed on the National Register of Historic Places and is a member of the International Association of Conference Centers. With its grand architecture and captivating history the hotel stands as a testament to timeless elegance. Boasting a total of 329 luxuriously appointed guest rooms and suites the Hotel Roanoke & Conference Center offers a range of accommodation options to suit the needs of every addition to its accommodations and dining options the Hotel Roanoke & Conference Center features exceptional facilities for both business and leisure travelers. The hotel boasts over 63000 square feet of flexible event space making it an ideal venue for conferences weddings and other special occasions. State-of-the-art audiovisual equipment professional event planning services and attentive staff ensure that every event is a resounding success. Overall with its rich history elegant accommodations exceptional dining options and prime location the Hotel Roanoke & Conference Center stands as a premier destination for travelers seeking a blend of luxury comfort and charm.

What you will have an opportunity to do:

We are looking for a highly motivated individuals to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in registering guests the Front Desk Agent is a source of knowledge for the guest for everything about the hotel its amenities and the local area. This role serves the key hours where service is of utmost importance typically from 11pm to 7am.

If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections as well as taking steps to WOW people we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

• Help guests discover their Wanderlust experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in ensuring proper credit is received special requests are noted and fulfilled and accurate information is established.
• Help to resolve problems and WOW guests through recovery when things arent quite right
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Generate Print and distribute daily and weekly reports
• Ensure the Night Audit procedures are followed with great attention to detail
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting charges cashing checks safe deposits and refunds.
• Assist other departments as needed.

What are we looking for

• Must have the ability to work the overnight hours
• A high attention to detail
• High school diploma or equivalent.
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Compensation:

$16.75

-

$18.25

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.