Night Auditor Overnight Desk Agent

Overview:To oversee and coordinate all night time front desk and audit functions execute computer maintenance requirements and ensure all financial transactions for the day are verified and :Preparation of daily reports and distribution as preparation of VIP complimentary house use rooms and out of order back up procedures for Epitome and drop tape Express checkouts ensuring their of third shift Night Audit checklistBalancing of daily postings and adequate communication the following morning to all necessary departments by communicating through Wrap-Up of all front office standards and assist in solving errors made by cash handling In-house allowance and adjustment spreadsheets each and send out the DAR to appropriate team of daily posting and revenue and resolution of nightly transmission of credit cards through IPU and be thoroughly acquainted with all check-in and check-out procedures and be a main liaison between guest and the appropriately protect confidential guest information and guest room key access according to front office be thoroughly acquainted with PBX Operator familiar with emergency procedures and Alarm System in the PBX familiar with guest scenarios and follow-up on all guest requests and concerns effectively adhering to the service recovery be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios and execute to familiar with all systems and equipments as related to the Front Office (EPITOME Nucleus GoConcierge Synergy Vingcard Vision Two-Way Radio Dispatch ISD Firepanel)Be familiar with all hotel rate plans and rate codes understanding rate strategy when making rate changes for familiar with all hotel amenities (to include Wireless Internet Select Guest Program Frequent Flyer Mileage Program Laundry Services and Omni Kids Program)To be familiar with all hotel facilities (F&B outlets Business Center Fitness Center Concierge Lounge Outdoor Pool Meeting Space Parking Garage)To be familiar with the inter-relationship between the different departments (to include PBX Guest Services Housekeeping F&B outlets Banquets Sales Engineering and Purchasing)To be familiar with local attractions and businesses (to include Museums Restaurants Malls)Aid guests in locating other areas of the hotel (walk them to destination if possible)Familiarity with parking validation procedures and Good Nights Rest PolicyEffectively operate computer printer telephone pen/pencil photo-copying machine facsimile machine two-way radioBe actively engaged with our guests. Identify the needs of our guests and meet these needs aiming to exceed expectations at every personalized memorable guest experiences by utilizing the Power of :Excellent customer service and problem solving skillsMust have strong communication computer and organizational skillsMaintain a professional business appearance attitude and performancePrior guest service experience required preferably hotel front office experienceMust be able to work a variety of shifts including weekends and bend lift carry push pull and place objects weighing up to 30 pounds without assistance. Stand walk or sit for an extended period or for an entire work shift. Requires repetitive motion including utilizing telephone/computer for an extended period or for an entire shift.