Night Auditor

Position Summary

The Night Auditor is responsible for balancing the daily revenue and expense transactions for the hotel while providing exceptional guest service in a professional and genuinely friendly manner. This role may also serve as the manager-on-duty during the shift and ensures the successful overnight functioning of the Front Office.

Key Responsibilities

• Post appropriate charges and transactions to guest accounts.
• Maintain review post and/or transfer charges and deposits to master accounts.
• Investigate or analyze out-of-balance situations and complete necessary corrections.
• Prepare daily revenue summaries and front office statistical reports.
• Perform end-of-day system procedures and prepare systems for the next days operations.
• Serve as night manager-on-duty as assigned and complete the MOD report.
• Assist guests with check-in check-out and general inquiries regarding rates room types amenities and local area information.
• Resolve guest complaints using the companys Guest Service Recovery method escalating when necessary.
• Complete end-of-shift reports and deposits following company cash-handling standards.
• Maintain awareness of security and safety concerns and notify supervisors of risks.
• Keep work areas clean and organized and maintain safe work habits.
• Perform additional duties as needed required or directed.

Qualifications

• One year of experience in a similar position or guest service agent experience with relief night audit responsibilities preferred.
• Knowledge of accounting procedures and strong attention to detail.
• Ability to communicate clearly and professionally through proper grammar and active listening.
• Ability to operate a variety of computer applications.
• Availability to work weekends holidays overtime and alternating shifts.
• Ability to stand for prolonged periods (up to 4 hours or more).
• Ability to perform very light infrequent physical movements such as bending stretching stooping or squatting.
• Primarily indoor work environment within hotel facilities.