Network Services Intern

• 9 Paid Holidays

• Health Dental & Vision insurance

• 401K Company Match

• Monthly Accrued Vacation

• Employee Assistance Program

• Employee Stock Ownership Plan (ESOP)

• Support IT projects and infrastructure improvements under the guidance of senior team members

• Follow established IT change management processes and document completed work

• Provide updates on assigned tasks project progress and outstanding issues

• Participate in daily team meetings and operational reviews

• Assistwith gathering requirements obtaining vendor quotes and preparing documentation

• Provide Level 1 and Level 2 technical support for users systems and network issues

• Assistwith troubleshooting WAN and ISP connectivity issues

• Install and configure network devices including switches routers and wireless access points

• Support LAN and WAN deployments and upgrades

• Perform routine firmware updates and network maintenance

• Assist with VLAN VPN and routing configurations

• Maintain network documentation and inventory records

• Monitor network performance and alerts

• Escalate complex network issues to senior administrators

• Monitor and support Windows servers and Microsoft Azure environments

• Assistwith management of DNS DHCP Group Policy and print services

• Perform routine server maintenance and updates

• Support database administration and troubleshooting activities

• Maintain documentation for systems and procedures

• Createmodify and disable user accounts

• Manage security groups and access permissions

• Support password resets and account lockout resolutions

• Monitor Active Directory health and report issues

• Assist with Single Sign-On (SSO) and synchronization processes

• Perform routine user audits and access reviews

• Administer user mailboxes distribution groups and shared mailboxes

• Support Microsoft Exchange Online and email-related issues

• Troubleshoot email delivery and connectivity problems

• Assistwith spam filtering and email security tools

• Perform routine updates and backup verification

• Manage Teams users permissions and basic policies

• Assist with Teams Phone deployments and number assignments

• Troubleshoot Teams call quality and connectivity issues

• Support meeting messaging and collaboration features

• Assistwith third-party application integrations

• Monitor security alerts and report suspicious activity

• Assistwith endpoint protection antivirus and patch management

• Support user access reviews and MFA administration

• Participate in security audits and compliance activities

• Follow incident response procedures and escalation processes

• Monitor backup jobs and verify successful completion

• Perform routine restore testing under supervision

• Document backup and recovery procedures

• Report backup failures and storage capacity concerns

• Assistwith disaster recovery planning activities

• Assistwith website hosting and DNS management

• Support web access and content filtering solutions

• Helpmaintainsecurity standards for public-facing services

• Support Microsoft Teams Phone services and call routing

• Troubleshoot call quality voicemail and connectivity issues

• Assistwith company texting and communication platforms

• Coordinate carrier-related issues with vendors

• Assistwith network deployments for new office and facility projects

• Support low-voltage cabling IDF/MDF setup and equipment installation

• Maintain network rack standards labeling and documentation

• Technical Troubleshooting

• Customer Service & Communication

• Team Collaboration

• Microsoft 365 Administration

• Networking Fundamentals

• Documentation & Organization

• Cybersecurity Awareness

• Problem Solving

• Cloud Technologies (Azure Fundamentals)

• IT Change Management

• Associate degree in Information Technology Computer Science or related field (or equivalent experience)

• 1-3 years of IT support help desk systems administration or networking experience

• Basic knowledge of Microsoft 365 Active Directory networking and Windows Server

• Familiarity with Azure cybersecurity principles and troubleshooting methodologies

• Strong communicationand customer service skills

• Ability to learnnew technologiesand work effectively in a team environment

Required Experience:

Intern