Network Operations Engineer

Network Operations Engineer (L1/L2)

Location: New York NY (Hybrid)

Duration: Contract

Role Overview:

We are seeking a Network Operations Engineer (L1/L2) to support monitor and maintain our global network this role you will monitor troubleshoot and operationally manage our global network infrastructure across WAN LAN SD-WAN wireless and network security environments in real time. You will play a key role in maintaining high availability and performance across cloud and on-premises networks by handling incident management change execution and OEM vendor coordination.

Key Responsibilities:

• Incident Management & Troubleshooting
• Perform L1/L2 operational troubleshooting across Palo Alto Firewalls (NGFW) Prisma Access and Prisma SD-WAN.
• Resolve enterprise connectivity routing switching wireless and network access issues (Cisco ISE).
• Perform initial root-cause analysis manage incident escalations and minimize downtime during outages or performance degradation.

Network Operations & Change Management

• Execute routine firewall modifications (URL allowlisting NAT/policy adjustments traffic log analysis).
• Submit track and implement low-to-medium-risk Change Requests (CRs) following ITIL processes and CAB approvals.
• Perform software maintenance OS upgrades and security patching for Palo Alto firewalls Cisco switches and SD-WAN devices.
• Configure switch VLANs dynamic routing updates and onboard network endpoints to Cisco ISE (NAC / TACACS).

Monitoring & Vendor Management

• Active monitoring using enterprise tools (e.g. OpsManager) to respond to alerts and system events proactively.
• Open drive and resolve technical support tickets with OEM vendors (Palo Alto TAC Cisco TAC) and ISPs/circuit providers.

Qualifications :

Required Technical Skills:

• Palo Alto Networks: Hands-on experience with Palo Alto Firewalls via Panorama (Mandatory).
• Cloud & Hybrid Networking: Strong operational experience with Azure Networking (or Cisco ACI).
• Routing & Switching: Solid foundational knowledge of core routing protocols (BGP OSPF) and Cisco Catalyst switches.
• Network Access Control: Hands-on experience with Cisco ISE for NAC enforcement and TACACS administration.
• Wireless & Tools: Working knowledge of Meraki Wireless and network monitoring tools (e.g. OpsManager).

Experience & Soft Skills:

• 37 years of hands-on experience in Network Operations (NOC / NetOps).
• Proven experience in structured multi-vendor enterprise ITIL environments (Incident Change Problem Management).
• Strong oral/written communication skills for clear incident escalations and stakeholder status updates.
• High attention to detail regarding change documentation runbooks and rollback strategies.

Preferred Qualifications & Certifications:

• Desirable hands-on exposure to Prisma Access and Prisma SD-WAN.
• CCNA / CCNP (Cisco Certified Network Associate/Professional).
• PCNSA / PCNSE (Palo Alto Networks Certified Network Security Administrator/Engineer).  

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Contract