Network Operations Center Specialist

The Network Operations Center Specialist is responsible for:

• Issue recognition initial diagnosis troubleshooting and tracking of IT system data center and facilities incidents across the enterprise.
• Taking corrective actions based on established procedures or at the direction of technical staff with the goal of minimizing downtime and impact to services.
• Timely escalation of problems and incidents to designated supportstaff and management; as well as reporting incident statuses and resolution activity progress in the appropriate applications.
• Understanding and executing the DTI Incident Request and Change Management processes and procedures. Performing operational supportduties such as monitoring batchjob scheduling tape management remote/smart hands services and service desk support.
• Ensuring the physical security of the DTI sites by managing approved visitors & vendors.
• Maintaining a robust and accurate knowledgebase repository including writing and editing operational procedures. Preparing accurate reports and logs detailing work activities.
• Professional and effective interactions with customers technical staff and management.
• Providing training to operational staff as required.
• Performing other duties as assigned.

SelectiveRequirements must be met in addition to the job requirements. Applicantswho do not possess the selective requirement will not be qualified.

• Applicant must possess a high school diploma or GED.

Applicants who do not possess the preferred qualification will still be eligible to compete for this positionif job requirements are met.

• Possess an Associate Degreeor higher in Information Technology related field OR equivalent work experience.
• Possess a minimum of 1 year of experience reporting incident status and resolution activities taking corrective actions based on established procedures escalating issuesto technical supportand communicating with various levelsof management.
• Possess technical training or industry certifications such as A Network CCNA etc.

Applicants must have education training and/or experience demonstrating competence in eachof the following areas:

• Possess a minimum of 1 year of experience with the components and operation of large-scale data centers and/orIT systems including networksservers mainframes peripheral devices and data center facilityinfrastructure.
• Possess a minimum of 1 year of experience with desktop software IT system and network monitoring tools ticket tracking processes and applications job scheduling and tape management subsystems and data center management systems.
• Possess a minimum of 1 year of experience operating and monitoring large scale data centers and/orIT systems including networks data cabling serversmainframes peripherals physicalsecurity environmental controlsystems and data center facility infrastructure.
• Able to work occasional overtime if necessary to cover absences on other shifts including weekends and holidays.

Criminal background check: A satisfactory fingerprint based criminal background check administered by the Delaware State Police is required as a Condition of Hire.

All applicants must be legally authorized to work in the United States. DTI participates in the Federal E-Verify system where we will provide the federal government with each Executive Branch new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources web page.

DTI does not provide employment-based sponsorship.

DTIs Benefits to include:

Group Health Plan Dental Plan Vision Plan Prescription Flexible Spending (Health and Dependent Care) Long & Short TermDisability Insurance Group Universal Life Insurance Accident & Critical Illness Insurance Health Management Programs.

21 paid vacation days 15 paid sick days 13 paid holidays Up to 12 weeks paid Parental Leave.

Tuition reimbursement up to $4000 annually.

State funded learning opportunities mentor programs and professional development opportunities.

Employee Assistance Program: Access to support services such as Professional Counseling Services Legal Services Financial Services.

Employer & Employee Funded Pension Plan as well as an Employee Funded Retirement Savings Plan available.

To learn more about the comprehensive benefit package please visit our website at Process