Network Operations Center (NOC) Technician II
Job Location:
Shiloh, OH - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers the department of Defense (DoD) and national security position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).
The Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in our Network Operations Center for a (NOC) Technician II at Scott AFB IL.
Due to contract requirements US Citizenship is required along with an active Secret clearance.
Responsible for assisting with the following duties:
Create update and monitor incident tickets using ServiceNow/ ITSM. Provide timely situational awareness to leadership and affected communities and communicate effectively with the O&M team and customers.
Monitor network events and element management failures 24/7/365. Proactively analyze alarms correlate fault information identify impacts isolate root causes and coordinate fault corrections. Support fault isolation and diagnose network issues including testing and troubleshooting.
Notify relevant contacts based on network incidents and coordinate with other service providers to track and restore service. Provide global situational awareness support and updates on outages.
Restore networks and services to full operation ensuring compliance with SLAs. Verify service restoration for customer-initiated tickets and provide 24/7/365 sustainment support for outages and service degradation.
Demonstrate proficiency in DISN functions (routers switches crypto devices etc.) record and track escalated incident tickets and work directly with Shift Leads and O&M leadership for guidance. Maintain general knowledge of training SOPs and tools within O&M.
Basic Qualifications:
Certification: Required DoD-8570 IAT Level 2 certification (e.g. Security CE or equivalent) by the start date.
Availability: Ability to work in a 24/7 operational environment.
Experience: Demonstrated experience in alarm surveillance fault management LAN maintenance or performance management.
Expertise: Proficiency in at least two of the following: routers switches crypto devices DSN/DRSN Video Services Promina CISCO Juniper MSPP DWDM Optical Switching.
Network Knowledge: General understanding of network topologies including both transport and IP.
Security Clearance: Active Secret security clearance
Preferred Qualifications:
Experience in a tech control facility or cyber transport operations.
Familiarity with circuit actions and vendor management.
Knowledge of IP architecture.
Experience in a Telco NOC or with inside or outside plant operations.
Proficiency with MS Office Suite including Outlook Excel Word Access PowerPoint and Teams.
Experience in one or more of the following areas: alarm surveillance fault management LAN maintenance performance management change management.
Additional certifications such as CCNA CYSA CASP CCNP JNCIE-ENT JNCIA-Junos WCNA CCIE F5 Networks Certified Technical Specialist ITILv4 CCA-N CCA-V and SolarWinds Certified Professional are desirable.
Required Experience:
High school and 1-3 years of experience.
If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.
For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Required Experience:
IC
About Company
Leidos is an innovation company rapidly addressing the world's most vexing challenges in national security and health. Our 47,000 employees collaborate to create smarter technology solutions for customers in these critical markets.
