Network Operations Center (NOC) Shift Lead

The Opportunity:

We are seeking a highly motivated and experienced Network Operations Center (NOC) Shift Lead to oversee and guide a team of network engineers and technicians in a 24/7 NOC environment.

The ideal candidate will have strong leadership skills a deep understanding of network infrastructure and the ability to respond effectively to incidents and service requests. The NOC Shift Lead will ensure network uptime and operational efficiency maintain quality standards and mentor team members while ensuring smooth operations during their shift.

Responsibilities:

• Supervise and lead the NOC team during assigned shifts ensuring effective monitoring of network performance incidents and alerts.

• Manage and prioritize incoming network incidents and service requests ensuring timely resolution and escalation when necessary.

• Ensure that service level agreements (SLAs) and operational targets are met consistently.

• Coordinate lead and participate in incident response troubleshooting and root cause analysis for network disruptions or outages.

• Collaborate with other IT teams to resolve cross-functional issues.

• Ensure accurate and timely documentation of network issues solutions and escalations.

• Maintain and enforce NOC operational processes documentation and best practices.

• Conduct shift handovers with clear communication of ongoing incidents or tasks.

• Provide regular status updates to management and stakeholders

• Provide guidance training and mentorship to junior NOC staff fostering their professional growth.

• Participate in the development and improvement of NOC processes and procedures

• Maintain accurate documentation of network issues resolutions and shift activities

Qualifications:

• TS/SCI with Poly required

• Bachelors degree in Computer Science Information Technology or related field

• 5 years of experience in network operations with at least 2 years in a leadership role

• Strong understanding of network protocols infrastructure and security concepts

• Experience with network monitoring tools and ticketing systems

• Excellent problem-solving and analytical skills

• Strong leadership and team management abilities

• Exceptional communication skills both verbal and written

• Ability to work in a fast-paced high-pressure environment

• Flexibility to work rotating shifts including nights weekends and holidays

• Relevant certifications such as CCNA CCNP or ITIL are preferred

What You Can Expect:

A culture of integrity.

At CACI we place character and innovation at the center of everything we do. As a valued team member youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. Youll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together we will advance our nations most critical missions build on our lengthy track record of business success and find opportunities to break new ground in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including but not limited to geographic location Federal Government contract labor categories and contract wage rates relevant prior work experience specific skills and competencies education and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI you will receive comprehensive benefits such as; healthcare wellness financial retirement family support continuing education and time off benefits.

Since this position can be worked in more than one location the range shown is the national average for the position.

The proposed salary range for this position is:

CACI is anEqualOpportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation age national origin disability status as a protected veteran or any otherprotectedcharacteristic.