Network Manager
Cheyenne, WY - USA
Job Summary
- Description and Functions
Open Until Filled
GENERAL DESCRIPTION:The Network Manager leads statewide network telecom firewall and connectivity operations for ETS by translating strategic direction into reliable secure documented customer-focused and sustainable services. Directs the Network Operations Center Telecom / Circuits and Unified Network functions and is accountable for service reliability architecture modernization resources vendors staff and stakeholder communication.
Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:
- Comprehensive health dental and vision insurance
- Paid vacation sick leave FMLA and holidays
- Retirement - Pension and 457B plans that help you build a secure future
- Flexible schedules and work-life balance options
- Meaningful work that makes a difference for Wyoming communities and MUCH MORE!
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Human Resource Contact: Jennifer Erickson / /
ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed in the job level.- Direct statewide network operations and maintain availability performance resilience monitoring incident response and supportability for WAN LAN wireless firewall NOC telecom/circuits and Unified Network services.
- Provide complete supervision for assigned teams including hiring work assignment performance management coaching cross-training succession planning employee development accountability and workforce capacity.
- Establish and enforce architecture engineering lifecycle and technical standards for routing switching wireless segmentation monitoring telecom and core network modernization; maintain service roadmaps and implementation plans.
- Manage firewall operations rule governance access controls segmentation network security standards vulnerability and risk remediation and cybersecurity coordination with enterprise security partners.
- Manage telecom circuits carriers voice mobile and related services; oversee service quality escalations migrations capacity inventory renewals and carrier performance.
- Administer assigned budgets contracts licensing maintenance assets procurement renewals and vendor performance; track expenditures and multi-year commitments and ensure responsible stewardship.
- Own network documentation and ITSM practices including SOPs runbooks diagrams inventories ServiceNow intake service catalog change control incident reviews outage communication and knowledge management.
- Translate ETS strategy into measurable network outcomes; engage agencies and partners report service health and risks lead improvement initiatives and ensure decisions support customer value compliance and operational maturity.
- Qualifications
PREFERENCES:Preference may be given to those who demonstrate experience in leadership workforce development employee coaching and performance management.
Preference may be given to those who demonstrate experience in the planning design modernization and lifecycle management of enterprise network and telecommunications infrastructure.
Preference may be given to those who demonstrate experience managing network operations including routing switching wireless firewalls segmentation WAN connectivity and service reliability.
Preference may be given to those who demonstrate experience managing technology budgets contracts vendors telecommunications carriers licensing and service-level agreements.
Preference may be given to those who demonstrate experience developing operational standards policies procedures network diagrams disaster-recovery documentation and technical staff cross-training programs.
KNOWLEDGE:- Expertise in enterprise networking firewalls telecom monitoring cybersecurity ITSM lifecycle budgets contracts vendors documentation strategy risk troubleshooting communication coaching performance management and outage leadership.
MINIMUM QUALIFICATIONS:Education:Bachelors Degree (typically in Computer Technology)Experience:4-6 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Technology Management IIOREducation & ExperienceSubstitution:6-8 years of progressive work experience typically in Computer Technology) with acquired knowledge at the level of a Technology Management IICertificates Licenses Registrations:None- Necessary Special Requirements
PHYSICAL WORKING CONDITIONS:
Typical Office Setting
NOTES:- FLSA: Exempt
- This is an At-Will position
- Resume and Cover Letter required
- Supplemental Information
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Click here to view the State of Wyoming Classification and Pay Structure.
Class Specifications are subject to change please refer to the A & I HRD Website to ensure that you have the most recent version.
Required Experience:
Manager