Network & IT Support Administrator

Porch Light Health is seeking a customer-focused Network & IT Support Administrator to join our Information Technology team.

About Porch Light Health:

Porch Light Health is a respected leader in the outpatient treatment of Opioid Use Disorder (OUD) and Alcohol Use Disorder (AUD) and other addictive disorders. We foster a supportive and family-oriented environment where patients are treated with compassion respect and honesty. Our team believes that addiction is a chronic relapsing brain disease and we are passionate about helping individuals navigate their recovery journey. We provide Medication-Assisted Treatment (MAT) Methadone treatment and behavioral health services helping patients discover their purpose and build a healthy community. We are seeking a dedicated and compassionatePatient Care Coordinator Medical Assistantto join our growing team in a fast-paced dynamic medical setting.

About you:

The IT department plays a critical role in supporting clinical and business operations across multiple locations by delivering secure reliable and efficient technology services. This position provides frontline technical support while assisting with the administration of networks cloud services endpoint devices telecommunications and enterprise applications.

The ideal candidate enjoys solving technical problems delivering exceptional customer service and continuously improving the technology experience for end users. This role works closely with clinicians operational staff and leadership to ensure technology remains secure available and aligned with organizational goals.

* You must reside in the Colorado Springs CO area to be considered for this position. *

Primary Responsibilities

End User Support

• Deliver exceptional customer service while supporting staff across multiple clinic and administrative locations.
• Respond to prioritize troubleshoot and resolve technical issues in accordance with established service levels.
• Provide in-person remote phone and virtual support for users.
• Diagnose and resolve hardware software networking printing mobile device and peripheral issues.
• Configure deploy maintain and replace workstations laptops Chromebooks tablets mobile devices and related equipment.
• Perform user onboarding and offboarding activities including account provisioning hardware deployment and access management.
• Educate users on technology best practices and effective use of organizational systems.

Infrastructure & Systems Support

• Assist in administering Google Workspace Microsoft Windows ChromeOS and enterprise applications.
• Support local and wide area networks wireless infrastructure VPN connectivity firewalls switches and Internet connectivity.
• Assist with administration of cloud-based platforms and Software-as-a-Service (SaaS) applications.
• Monitor system health and proactively identify potential issues.
• Participate in technology deployments upgrades and infrastructure projects.

Security & Compliance

• Follow organizational security policies and healthcare compliance requirements.
• Assist with endpoint security identity management multi-factor authentication and device management.
• Maintain confidentiality of protected health information (PHI) and organizational data.
• Escalate security concerns and assist with incident response activities.

IT Operations

• Document all work performed within the IT Service Management (ITSM) platform.
• Maintain accurate hardware software and asset inventories.
• Develop and maintain technical documentation and knowledge base articles.
• Identify opportunities to improve processes automation and customer experience.
• Participate in after-hours support and occasional travel to clinic locations as needed.

Required Qualifications

• Bachelors degree in Information Systems Computer Science Information Technology or related field; equivalent experience will be considered.
• 2 years of IT support or systems administration experience.
• Strong troubleshooting skills across Windows ChromeOS networking and cloud technologies.
• Experience supporting Google Workspace or Microsoft 365 environments.
• Experience with endpoint deployment and management.
• Excellent customer service communication and organizational skills.
• Ability to prioritize multiple requests in a fast-paced healthcare environment.
• Valid drivers license with the ability to travel to clinic locations as needed.

Preferred Qualifications

• CompTIA A Network or Security
• Google Workspace Administrator Certification
• Google Cloud Certification
• Experience with Cisco Meraki networking
• Experience with virtual desktop infrastructure (VDI)
• Experience with identity management and single sign-on (SSO)
• Experience supporting VoIP or contact center platforms
• Experience with healthcare technology or electronic health records (EHR)
• Salesforce experience or Salesforce Administrator Certification

Job Type: Full Time

Pay

This position will be hybrid and in clinic as needed in S. Colorado M-F 8:00-5:00pm

$54080-$72800 Depending on location experience and education

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Anticipated Application Window - This role is anticipated to close within 30 days from the date of posting. However if the position has not been filled PLH may keep the application period open longer.

Required Experience:

Manager