Network Architect
Sanford, FL - USA
Job Summary
Visium Resources has been asked to identify qualified candidates for this Network Architect position. This position is a contract to direct hire opportunity which is expected to be on-site in Sanford FL.
Summary:
Job Description:
- Design engineer and coordinate the integration of network protocols network switches and network voice wireless security and SolarWinds.
- Perform daily configuration troubleshooting maintenance and monitoring of network voice wireless and firewall technologies.
- Serve as a project manager on Information Technology projects ensuring resources are used effectively to support customer needs.
- Provide technical and professional support guidance and training to other Information Technology teams.
- Maintain a proactive role in understanding and evaluating emerging technologies and matching them with needs of the organization.
- Serve as a liaison on special projects including assisting other departments with equipment configuration installation and interoperability.
- Perform ongoing system and process monitoring to realize efficiencies and improve architectural design planning and implementation.
- Effectively prioritize and manage multiple incidents and requests as assigned. Answer evaluate and prioritize incoming telephone work order e-mail and in-person requests from users experiencing technology-related issues.
- Provide authorized network access privileges to the appropriate staff.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions. Document issues and resolutions properly for record-keeping and posterity.
- Develop and maintain installation operations and configuration procedures.
- Perform daily system monitoring verifying the integrity and availability of all hardware software operating system and firmware.
- Manage multiple incidents and requests as assigned and monitor ticket workflows in accordance with SLAs. Must be familiar with industry-standard ticketing systems.
- Advise management on situations that may require additional support or escalation.
- Communicate request and incident status to customers while consistently providing excellent customer service.
- Provide technical support after normal business hours as necessary.
- Maintain accurate inventory asset information and various other asset records in accordance with department policy and procedures.
- Lead facilitate and/or participate in IT-related projects as directed.
- Cisco Catalyst Center
- SolarWinds or similar network monitoring tool
- ServiceNow (or other ticketing system experience)
- Documentation Equipment Inventory & Records Management (Knowledgebase Contribution)
- Enhanced Customer Service Enrichment Efforts and Effective De-escalation Experience
- Cisco switches routers wireless equipment
- Firewall experience is a bonus
- Network troubleshooting
- OSPF BGP Multicast
- Call manager and unity system administration (OS level)
- Cisco Webex
- Bachelors Degree in an associated field and five (5) years experience in Information Technology systems analysis and design. Preference will be given to candidates with experience and/or certifications in Cisco networking and voice Check Point and Palo Alto Firewalls server/storage Microsoft environments and project management.
- Cisco CCNA preferred.
- Extensive knowledge of Information Technology system design analysis and operation.
- Extensive knowledge of the operating characteristics capabilities limitations and interoperability of data voice wireless security server application and storage networks.
- Experience with methods tools and techniques used for diverse IT Support in multi-platform networked environments.
- Experience managing multi-team IT projects affecting the public county staff and elected officials.
- In-depth experience with the capabilities configuration and management of Cisco switches routers and wireless equipment in a wide area network environment.
- Ability to evaluate diagnose and develop solutions to potential and real operational and system deficiencies to ensure continued and uninterrupted service to system users.
- Ability to recognize diagnose and correct Information Technology networking problems and recommend solutions to improve efficiency. Ability to communicate effectively with other team members customers citizens executive leadership and elected officials.
- Ability to evaluate situations and exercise sound judgment in decision-making.
- Ability to work independently maintain accurate detailed records and organize and assemble data to produce the desired output.
- Ability to work in a dynamic environment that requires sensitivity to change and responsiveness to changing goals priorities and needs.
- Must learn new concepts quickly and resolve complex technical problems effectively.
- Must possess excellent oral and written communication skills and be able to organize and prioritize tasks successfully.
Visium Resources is an award-winning employment firm with a mission to match talented individuals with highly successful organizations. At Visium our companys success is based on your success. When you work with us you are never just a number. You are our most important asset. Here you will know us by name through our regular visits to client sites and even occasional luncheons. We will always be there when you need assistance and will always go the extra mile to ensure that you are as successful as possible. Whether youre looking for contract contract-to-hire or permanent opportunities we firmly believe there is no employment agency that will work harder for you than Visium.
Visium Resources is an equal opportunity employer and values diversity. All employment is decided based on qualifications merit and business need.
Required Experience:
Staff IC
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