Network and Computer System Administrator

About San Francisco Bay University:

San Francisco Bay University (SFBU) a nonprofit WASC-accredited university situated in the heart of Silicon Valley in Fremont California seeks an innovative and experienced Web Developer.SFBUs mission is to offer inclusive innovative and inspirational education for lifelong careers and our vision is to set the standard as a national model of higher education in service of the common good.

At SFBU students come first. We prioritize students needs by fostering personal engagement among students faculty and staff. We are committed to providing affordable quality education with a deep commitment to diversity equity inclusion and social justice.

We encourage you to learn more about SFBU by reviewing our strategic plan at Summary

The System Administrator supports SFBUs secure reliable and modern technology environment by administering network server cloud identity security and enterprise application platforms. The role serves as a key technical resource for Digital Infrastructure Services and Tier 2 infrastructure support combining hands-on infrastructure administration with application support automation cybersecurity documentation and end-user service.

The successful candidate will be comfortable using AI-assisted tools scripting and automation to improve IT operations while applying appropriate security privacy and change-management practices.

This is a full-time non-exempt on-site position based at our Fremont California campus.

Responsibilities include but are not limited to:

Core Systems Network and Security Administration

• Install configure monitor and maintain network infrastructure including routers switches firewalls VPNs wireless networks and related services.

• Perform regular backups recovery operations and system upgrades to maintain robust system availability.

• Administer enterprise firewall platforms and approved network security policies including network segmentation NAT remote-access/site-to-site VPNs traffic analysis firmware updates vulnerability remediation and troubleshooting.

• Monitor system and network performance investigate alerts and security incidents and analyze logs and network usage to maintain availability performance and security.

• Administer physical and virtual servers; perform patching upgrades backup and recovery operations capacity monitoring and security hardening.

• Endpoint management for Core Systems responsibilities including Windows/macOS management software deployment patching device policies and lifecycle management.

• Manage cloud resources such as AWS and Microsoft Azure in alignment with institutional security and operational requirements.

• Administer identity and access controls including SSO MFA privileged access account lifecycle and role-based access.

• Troubleshoot complex network server endpoint application and connectivity issues and coordinate with vendors when escalation is required.

Application Administration

• Administer Google Workspace including users organizational units groups shared drives Gmail settings security controls 2-Step Verification administrative roles reporting and troubleshooting.

• Support enterprise SaaS and campus applications ensuring secure configuration availability integrations licensing and alignment with academic and business needs.

• Administer and support Canvas LMS including user and account administration roles and permissions courses and subaccounts authentication integrations LTI applications reporting troubleshooting and coordination with academic and administrative departments.

• Develop test and document application configurations upgrades integrations and operational procedures.

• Maintain technical documentation knowledge-base articles system diagrams standard operating procedures and end-user guidance.

• Partner with departments to understand business processes and translate requirements into secure maintainable system improvements.

• Provide technical support for Salesforce integrations with other institutional systems including Canvas LMS Google Workspace identity platforms and other enterprise applications if needed.

Automation Scripting and AI-Enabled IT Operations

• Use PowerShell and other scripting or command-line tools to automate repetitive administrative tasks reporting configuration account management and troubleshooting.

• Improve IT workflows through automation APIs integrations and low-code/no-code tools while maintaining appropriate controls and documentation.

• Use approved AI tools responsibly to accelerate technical research troubleshooting documentation data analysis scripting knowledge creation and operational workflows.

• Evaluate AI-generated output for accuracy security privacy and institutional policy compliance before implementation or distribution.

• Explore practical uses of AI and automation that improve IT service quality consistency and efficiency.

Technical Support Projects and Collaboration

• Provide responsive technical support for system network security and application issues across a diverse campus community.

• Participate in technology projects upgrades deployments security initiatives and cross-functional committee work.

• Provide technical guidance for business-process improvements and support other IT Services team members as needed.

• Coordinate with vendors and service providers for implementation troubleshooting licensing support and lifecycle management.

• Perform additional responsibilities and tasks as assigned.

Job Requirements and Qualifications

• Bachelors degree required.

• At least 3 years of related system network cloud security or enterprise application administration experience; higher education experience is preferred. An equivalent combination of relevant experience training and education may be considered.

• Hands-on experience administering network infrastructure and firewalls including security policies VPNs routing troubleshooting and firmware/security updates.

• Hands-on experience administering Google Workspace in an organizational environment including user lifecycle groups security settings administrative roles and troubleshooting.

• Working knowledge of Windows Server virtualization endpoint management patching backup/recovery and identity/access management concepts.

• Practical PowerShell scripting experience and the ability to use scripting APIs or automation tools to improve IT operations.

• Familiarity with modern AI tools and demonstrated ability to use AI responsibly for technical research documentation scripting analysis and workflow improvement.

• Understanding of cybersecurity fundamentals including least privilege MFA SSO vulnerability management logging incident response and secure configuration practices.

• Strong troubleshooting analytical documentation organizational written and verbal communication skills.

• Experience with higher education technologies such as learning management systems classroom/AV platforms print management endpoint management RMM/MDM or IT service management systems.

• A service-oriented and professional approach with a genuine interest in supporting students faculty and staff from diverse backgrounds.

Preferred Qualifications

• One or more relevant industry certifications are a plus including Google Workspace Administrator Microsoft AWS/Azure Palo Alto Networks Cisco/Aruba Salesforce Administrator or comparable certifications.

Work Environment & Physical Demands

• Must be able to lift and carry up to 50 lbs.

• The employee is required to crouch walk reach grasp carry and push.

• The employee is occasionally required to sit or stand for long periods.

Salary: $48.72 - $58.97 per hour

This position description is not intended to cover or contain a comprehensive list of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.

SFBU is an Equal Opportunity / Affirmative Action Employer: SFBU is committed to providing equal employment opportunities for all employees and applicants for employment. SFBU does not discriminate in employment opportunities or practices based on race color religion sex

age national origin disability veteran status sexual orientation or any other characteristic protected by law.

In accordance with federal and state disability laws San Francisco Bay University provides reasonable accommodations to applicants with disabilities. If you require assistance during the application or interview process please contact SFBU Human Resources at .