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NCDOT Product Manager- Junior

Connvertex Technologies Inc.

Job Location:

Raleigh, WV - USA

Monthly Salary: Not provided by the employer

Posted: 7 September 2026 (9 hours ago)

Application Deadline: 5 December 2026

Vacancies: 1 Vacancy

Job Summary

**The candidate will need to come on-site on the first day to collect equipment **

**This position requires 3 days onsite per week at DMV Rocky Mount with limited travel to office locations as needed to assess business processes.**

The North Carolina Department of Transportation (NCDOT) Division of Motor Vehicles (DMV) is transforming how residents interact with government services. We are seeking Product Mangers to help lead discovery delivery and continuous improvement of digital products that improve customer experience modernize operations and increase service efficiency across the DMV.

Product Managers will work directly with customers frontline staff stakeholders vendors and technical teams to identify problems validate solutions prioritize work and deliver measurable outcomes. This role reports to the Product Owner and is responsible for the day-to-day execution of assigned products and initiatives.

Successful candidates have experience launching improving or modernizing digital products and understand how to balance customer needs operational realities technical constraints and business goals. They are comfortable making decisions driving delivery and using evidence rather than assumptions to guide product direction.

Key Responsibilities

Executes the direction of the Product Owner by leading complex digital products and service initiatives from discovery through delivery including customer-facing and operational products such as online services appointment scheduling queue management customer portals websites mobile driver licenses (mDL) and internal operational tools
Works with stakeholders frontline staff vendors and technical teams to translate business needs operational requirements and customer feedback into actionable product requirements workflows user stories and prioritized backlogs
Develops a strong understanding of DMV operations policies and customer pain points to identify opportunities to improve customer experience operational efficiency and service delivery
Conducts and supports user research and usability testing activities including customer interviews prototype testing operational observations and feedback analysis to inform product decisions and validate solutions
Serves as a day-to-day lead for assigned initiatives by coordinating across vendors agency stakeholders and internal teams to ensure work progresses toward defined goals timelines and outcomes
Partners closely with vendor teams to drive iterative delivery of working software and services.
Help hold vendors accountable for timelines product quality usability testing readiness issue resolution and delivery expectations
Exercises sound judgment in making day-to-day product and operational decisions while understanding when risks policy concerns stakeholder conflicts or delivery challenges should be escalated to the Product Owner
Leads backlog refinement sprint planning release coordination and product prioritization activities while supporting roadmap development and milestone planning.
Monitors product performance and operational outcomes through analytics customer feedback operational metrics and frontline observations to identify trends risks and opportunities for continuous improvement
Champions user-centered iterative and outcome-driven delivery practices that focus on delivering measurable value to customers staff and the agency through incremental improvements and continuous learning

Required Skills & Experience

Experience leading the development launch modernization or continuous improvement of digital products software platforms or customer-facing technology services.
Demonstrated experience working across the full product lifecycle including discovery prioritization delivery launch measurement and continuous improvement.
Experience working closely with software development teams designers vendors and engineers in Agile or iterative delivery environments.
Strong ability to balance user needs operational constraints business objectives policy requirements and technical considerations when making product decisions.
Experience conducting user research usability testing customer interviews service design activities or other customer-centered product discovery practices.
Familiarity with accessibility customer experience service design or digital transformation initiatives.

Preferred experience working in government transportation financial services healthcare or other policy- or regulation-constrained environments.

Desired Attributes

Demonstrated curiosity about customer behavior operational challenges and opportunities to improve public services.
Comfortable working in ambiguity and using research data and experimentation to inform decisions.
Ability to balance customer needs operational realities technical constraints and business priorities when making recommendations.
Strong ownership mindset with a bias toward action continuous improvement and delivering measurable outcomes.
Experience working in highly regulated environments where policy compliance and technology considerations must be balanced.
Passion for improving government services through modern digital products and user-centered design.

Soft Skills

Strong written and verbal communication skills including the ability to explain complex technical concepts to non-technical audiences.
Ability to influence decisions and build alignment across stakeholders without direct authority.
Strong facilitation and active listening skills particularly when working with customers frontline staff and leadership.
Comfortable navigating competing priorities making tradeoffs and driving decisions forward.
Collaborative adaptable and resilient in fast-paced environments with evolving priorities.

Education