National Account Director

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Position Summary

The National Account Director is a senior-level strategic leader responsible for overseeing high-value national and global client relationships while leading a high-performing account team. This role drives revenue growth ensures exceptional client service and steers the strategic direction of assigned accounts.

The successful candidate will combine deep sales acumen strong leadership skills and financial expertise with creativity and an innovative approach to branded merchandise solutions. You will guide the growth of your portfolio and team while contributing to the broader success of BDAs marketing and branding goals.

Location:

• This role will ideally be based out of our Indianapolis IN Woodinville WA or Austin TX office andoffers a flexible onsite schedule of onsite 4 days per week with 1 day remote.
  • Candidates within a commutable distance of our Atlanta GA New York NY Dallas TX or Troy MI offices may also be considered.
• To be considered you must live within commuting distance as regular in-person collaboration is a key part of the role.

Key Responsibilities

Client & Account Leadership

• Serve as the senior relationship owner for key enterprise accounts building and maintaining trusted long-term partnerships at the C-suite level.
• Lead strategic business reviews (QBRs/ABRs) and proactively present new opportunities solutions and creative merchandise concepts that align with client brand objectives.
• Drive account growth through upselling cross-selling and identifying new business opportunities.
• Monitor client satisfaction resolve escalations quickly and ensure retention through exceptional service delivery.

Strategic Planning & Financial Oversight

• Develop and execute multi-year strategic account plans in collaboration with the Director of Client Services.
• Set revenue and margin goals for assigned accounts and account team managing collective portfolios exceeding $10M.
• Prepare and maintain an actionable strategic account plan using the OST model (Objective Strategy Tactics) for all assigned accounts focused on quarterly budget attainment (profit and margin results).
• Review and analyze financial performance including revenue gross margins operating expenses and client profitability making data-driven recommendations.
• Partner with Finance to monitor budgets forecasts and operating expenses (OpEx).

Sales & Growth

• Achieve and exceed annual sales targets while maintaining healthy margins.
• Actively network through industry events leadership forums and client engagements to identify and develop new business opportunities.
• Maintain a hunter mentality balancing new business development with growth of existing accounts.

Team Leadership & Development

• Lead coach and mentor Account Managers and Associate Account Managers fostering professional growth and skill development.
• Conduct regular 1:1s performance reviews and performance improvement processes (PIPs) as needed.
• Recruit interview and onboard top talent to strengthen the account team.
• Recognize team achievements and foster a collaborative high-performance culture.

Operational Excellence

• Oversee Salesforce CRM adoption and accuracy across the team ensuring all account activity opportunities quotes and client interactions are tracked.
• Ensure data hygiene guideline compliance. Manage all opportunities tasks and key performance indicators to prescribed guidelines through insights from Salesforce CRM promo and program performance analysis and proactive recommendations.
• Partner cross-functionally with Marketing Merchandising Supplier Services Technology Sales Ops and other departments to deliver seamless client experiences.
• Leverage client feedback (NPS and VOC insights) to continuously improve service delivery and product offerings.
• Ensure compliance with company policies procedures and brand standards.

Qualifications

• Bachelors degree in Marketing Business Communications or related field.
• 7 years of senior-level enterprise account management or business development experience; promotional merchandise experience preferred.
• Minimum 4 years direct sales management experience with proven success in leading high-performing teams.
• Demonstrated success in driving account growth increasing sales and meeting revenue/margin goals.
• Strong financial acumen with the ability to analyze budgets margins and profitability.
• Exceptional communication negotiation and presentation skills including with C-suite executives.
• High-level proficiency in Microsoft Office Suite and CRM platforms (Salesforce preferred).
• Willingness to travel approximately 50%.

Key Competencies

• Strategic relationship building and consultative selling
• Creative problem-solving and innovative merchandising concepts
• Financial analysis and business planning
• Inspirational team leadership and talent development
• Operational discipline and process excellence
• Customer-focused mindset with urgency and accountability

We are pleased to share the base salary range for this position is $110000 to $130000. If you are hired at BDA your compensation will be determined based on factors that may include geographic location skills education and addition to these factors we believe in the importance of pay equity and consider internal equity of our current team members as a part of any the spirit of pay transparency the range listed is the full base salary range for the role and hiring at the top of the range would not be typical in order to allow for future salary growth. The range listed is just one component of BDAs total compensation and rewards programs which includes: robust PTO; vacation a paid volunteer day holidays and summer Fridays Benefits; medical dental vision life and AD&D insurance 401k; tuition reimbursement mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation.

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