Multimedia Technician

Job Title: Multimedia Technician
Location (On-site Remote or Hybrid): San Antonio TX (Onsite)
Contract Duration: Contract until 05/30/2028

JOB DESCRIPTION
Primary responsibilities include the installation operation troubleshooting and maintenance of audio and visual equipment live broadcasting encoders desktop computers laptops multifunctional printers scanners plotters video conferencing equipment and handheld mobile devices. Ability to identify and resolve issues in response to customer request for support. Supports CPS Energy Board of Trustee meetings forum and customer outreach events and public input session. Provides setup operation and breakdown of audio and visual equipment for both internal and external events. Assists with Corporate Communication and Public Relations events at CPS Energy sites as well as other locations in San Antonio and surrounding service areas. Schedules and coordinates with CPS Energy employees and vendors the delivery and installation of A/V and printer equipment. Sponsored CPS Energy events can occur after normal business hours weekends and Holidays. Additional responsibilities include creating troubleshooting procedures product use documentation end user training materials vendor mgmt. and staying current on recent industry related technologies. Position requires call duty rotation to provide 24 x 7 support if needed.

Tasks and Responsibilities

• Supports CPS Energy audio and visual needs for board meetings corporate events public relations and onsite or remote meetings.
• Provide on-site and remote support for Tier 2 and Tier 3 audio/visual equipment multifunctional printers scanners desktop laptops phones and handheld devices.
• Ability to perform routine maintenance and repairs on multifunctional printers plotters and scanners.
• Ability to setup configure and breakdown audio visual equipment projectors mixers microphones and speakers.
• Ability to review or create process and end user documentation for the installation troubleshooting and training of equipment.
• Ability to prioritize daily and weekly assigned tasks.
• Provides equipment relocation services of PC and MFP equipment.
• Maintain technical skills through independent research training and / or conferences.
• Identifies improvements in existing process or procedures to increase the level of efficiency.
• Performs other duties as assigned.

Minimum Qualifications:

• High School Diploma or GED Equivalent
• Entry level experience in the setup support and maintenance of audio / visual equipment including LCD/LED TVs projectors and PA Systems.
• Familiar with working in a tiered support structure organization.
• Proven experience in the setup support and maintenance of multifunctional printers scanners and plotters.
• Ability to follow directions and analyze problems to deliver results.
• Basic knowledge of PC Networking concepts and terminology with a familiarity of Windows Active Directory.
• Experienced in the use of Microsoft Office Suite including word processing spreadsheets presentation software and email.
• Valid Class C Texas Drivers License with favorable driving record.

Preferred Qualifications:

• Associates degree or higher
• A Certification Networking Certification
• Basic knowledge in the field of Audio / Visual
• Basic Knowledge in the field of reprographics