MSP Level 3 Technician
Job Location:
Merriam, KS - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- This role operates as the primary technician for the office requiring a highly skilled versatile professional who can confidently manage a wide range of systems and client environments
- Collaborative supportive team culture
- Office snacks and theme days
- Competitive salary with performance bonuses
- PTO
- Profit Sharing Plan
- Certification reimbursement and professional development support
- Flexible work options
- Strong local team with national technical resources
- Solve complex issues escalated from Level 1 and Level 2
- Design and manage networks for performance and security
- Administer systems including patching backups recovery and monitoring
- Lead client projects such as migrations installations and deployments
- Build strong client relationships and recommend smart solutions
- Document environments with diagrams configurations and procedures
- Mentor technicians and elevate team capability
- Ensure compliance with cybersecurity and regulatory standards
- Provide emergency support including after-hours when needed
- Problem Solving and Projects: Proven ability to troubleshoot complex issues and manage IT projects from start to finish
- RMM and PSA Tools: Hands-on experience with NinjaRMM and ticketing systems such as Autotask PSA ServiceNow or Zendesk
- Systems Expertise: Strong proficiency with Windows and Linux servers VMware or HyperV and cloud platforms including Azure and AWS
- Networking and Security: Solid understanding of networking protocols firewalls VPNs cybersecurity best practices and monitoring tools like SolarWinds or Auvik
- Minimum 5 years in IT support with at least 2 years in a senior or Level 3 role
- MSP experience preferred
- Excellent communication and customer service skills
- Ability to thrive in a fast-paced evolving environment
- Valid drivers license required
- Occasional travel to client locations
- Onsite and remote work based on client needs
If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries flex know-how and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fast-paced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Our philosophy is to support small- and medium-sized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.
Required Experience:
IC
About Company
TeamLogic IT is a nationwide network of businesses that provide comprehensive computer-based services for managing information technology.
