MSP Engineer
Job Location:
Job Location:
Los Angeles, CA - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
4 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Key Responsibilities:
- Client Support: Resolve helpdesk tickets provide troubleshooting and ensure excellent customer experiences.
- Ticket & System Management: Maintain SLAs oversee ticket lifecycles and monitor remote systems for security and performance.
- Project Support: Assist in project delivery ensuring alignment with scope and documentation.
- Risk & Communication: Act as an escalation point conduct root cause analyses and provide clear client communication.
- Team Collaboration: Mentor engineers contribute to process improvements and support cross-functional teams.
Qualifications :
Requirements:
- Technical Experience: IT/security systems scripting (PowerShell Python) years managing client relationships.
- Soft Skills: Strong communication problem-solving attention to detail and ability to work collaboratively.
- Certifications & Tools (Preferred): Milestone XProtect Access Control Systems Veeam AWS/Azure RMM tools (Connectwise Ninja Zendesk) MCSA/MCSE Axis Fortinet.
Benefits:
- Competitive salary
- Health vision and dental insurance
- 401k profit sharing
- Growth-oriented collaborative team environment
Additional Information :
Competitive compensation benefits package retirement offerings and additional employee programs.
Remote Work :
No
Employment Type :
Full-time
About Company
Our client developed security with cutting-edge AI-driven technology. As a trailblazer in video intelligence and analytics, their advanced solutions deliver unparalleled surveillance and control across diverse sectors. Their portfolio, featuring over 30 patents and trademarks, include ... View more
