Motor Vehicle Examiner
Wethersfield, CT - USA
Job Summary
The State of Connecticut Department of Motor Vehicles (DMV) is now accepting applications for a part timeMotor Vehicle Examiner position within the Customer Contact Center.
WHAT WE CAN OFFER YOU
- Visit our State Employee Benefits Overview page!
- Professional growth and development opportunities.
- A healthy work/life balance to all employees.
POSITION HIGHLIGHTS
- Office/On-Site.
- Monday - Friday.
- Part Time 34 hours per week.
- Work Schedule: Monday through Friday between 8:00 AM and 4:30 PM.
THE ROLE
The Customer Contact Center is one of the first places customers reach out to for information. It is a fastpaced highvolume environment that handles inbound calls and customer emails covering all aspects of the Department of Motor Vehicles. The team provides clear complete and accurate information based on agency statutes regulations and procedures.
The Motor Vehicle Examiner will handle inquiries through calls emails and letters related to obtaining registrations or licenses as well as assisting customers with various appointments offered by the agency. You will research and resolve issues involving vehicle registrations titles and licenses and communicate effectively to explain statutes regulations and procedures to a wide range of customers.
ABOUT US
At the DMV we are dedicated to protecting the health and safety of the motoring public through education outreach and enforcement in the areas of vehicle weight and safety inspections heavy duty diesel emission testing traffic enforcement and investigations of any motor vehicle related complaints.
FOR ASSISTANCE IN APPLYING:
Check out our Applicant Tips on How to Apply! Need more resources Visit our Applicant Toolkit for additional support throughout the recruitment process.
BEFORE YOU APPLY:
- Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening unless otherwise specified.
- Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification the institution must be accredited. If the institution of higher learning is located outside of the U.S. you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.
- Resume Policy: Per Public Act 21-69 resumes are not accepted during the initial application process. As the recruitment process progresses candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter resume transcripts diplomas performance reviews attendance records supervisory references licensure etc. at the request and discretion of the hiring agency.
- Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
- Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing
- Salary Calculations: For current state employees salary calculations are not necessarily comparable from one of the three branches of state government (i.e. Executive Legislative Judicial) to the other.
- Note: The only way to apply to this posting is via the Apply or Apply Online buttons on the official State of Connecticut Online Employment Center job posting.
AFTER YOU APPLY:
- Some email providers may experience delays or issues delivering messages. To avoid missing important updates such as referral questionnaires or interview scheduling linksplease check your Personal Status Board regularly. For added convenience you can also enable text (SMS) notifications. To do this log in to your Personal Status Board and select Update My Contact Information.
- Referral Questions: This posting may require completion of additional Referral Questions (RQs) which must be completed by the questionnaires expiration date. If requested RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).
- Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare review this helpful Interview Preparation Guide to make the best impression!
- Stay Connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.
- The immediate vacancy is listed above however applications to this recruitment may be used for future vacancies in this job class.
- Note: This position will be filled in accordance with contractual language reemployment SEBAC transfer promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees available at employer may participate in EVerify and will provide the federal government with your Form I9 information to confirm work authorization.
QUESTIONS WERE HERE TO HELP:
Due to high volume we are unable to confirm receipt or provide status updates directly. For recruitment updates please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process reach out to Brittney Woodley at . Join the State of Connecticut and take your next career step with confidence!
- Reviews and examines applications and supporting documents for operator licenses vehicle registrations and certificates of title to ensure clear complete and accurate information;
- Performs limited restorations of driver licenses or motor vehicle registrations;
- Verifies data such as insurance coverage year make model vehicle identification number property tax liability and suspension records;
- Determines proof of ownership and existence of encumbrances from information submitted;
- Contacts municipal collectors of revenue to obtain clearance;
- Prepares appropriate form letters advising of specific reasons for rejection or requesting additional information regarding correction of submitted data;
- Compares data elements with automotive reference manuals and manufacturers publications for verification;
- Checks for erasures or omissions in typing;
- Responds to inquiries from the public and co-workers and provides correct information on requirements and procedures;
- Issues motor vehicle operator licenses containing photograph of applicant;
- Collects fees;
- Verifies and validates applications and supporting documentation;
- Operates camera;
- Die cuts and laminates photographs to licenses;
- Makes minor adjustments to and performs routine maintenance on equipment;
- Operates cash register and other office equipment such as calculators and computer terminals;
- Schedules appointments;
- Prepares financial documents and reports;
- Balances cash and documents;
- Processes registration renewals;
- Examines title applications ensures its completion and may process disposition requests submitted by garage owners;
- Receives training in and may perform on a limited fill in basis full scale registration activities such as issuance of motor vehicle and boat registrations toll plates collection of title fees and sales tax verification of proof of ownership and determination of appropriate registration transaction etc;
- May maintain records including approved and rejected applications;
- May perform specific research assignments such as chain of ownership or lien information;
- May clear duplicate identification lists;
- May type;
- Performs related duties as required.
- Knowledge of office systems and procedures;
- Skills
- interpersonal skills;
- oral and written communication skills;
- in performing arithmetical computations;
- Ability to
- handle and count money;
- read comprehend and apply laws policies and procedures;
- maintain records;
- examine documents for completeness and accuracy;
- operate personal computer computer terminals and office equipment;
- operate office suite software;
- use reference manuals.
- Experience responding to internal stakeholders and customers inquiries by phone and email providing information and resolving issues in a Call Center environment.
- Experience prioritizing multiple assignments coordinating with team members and meeting all required deadlines.
- Experience processing customer inquiries by identifying needs providing information and routing issues to the department involved.
- Experience de-escalating customer concerns by using active listening and solution-focused communication to resolve issues.
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women minorities and persons with disabilities.
Asdefined by Sec. 5-196 of the Connecticut General Statutes a job class is aposition or group of positions that share general characteristics and arecategorized under a single title for administrative purposes. As such a job class is not meant to beall-inclusive of every task and/or responsibility.
About Company
CT Board of Regents (BOR) & Charter Oak State College Careers Thank you for visiting our BOR-Charter Oak Career Page! We value our employees and are often looking to add new talent to our team. We offer many opportunities for our employees to contribute and stand out as part of our co ... View more