Mortgage Services Leader

Park Avenue Group is partnering with a global bank in Florida in the search for a Mortgage Services Manager to lead and oversee the day-to-day operations of the banks Mortgage Services team.

This is an opportunity for an experienced mortgage professional to provide leadership strengthen operational processes and ensure quality compliance and efficiency across residential and commercial real estate lending.

Responsibilities:

• Lead and supervise the Mortgage Services team including prioritization training and performance management.
• Review residential and commercial real estate loan documentation for accuracy completeness and proper execution.
• Monitor loan servicing activity data quality escrow insurance tax payments and related processes.
• Oversee general ledger and account reconciliations related to mortgage operations.
• Develop processes to address operational issues delays and quality concerns.
• Prepare reporting and documentation for audits and management.
• Assist with complex inquiries and provide guidance to other bank employees.
• Ensure adherence to bank policies procedures and applicable regulations.

Qualifications:

• 5 years of experience in Mortgage Services credit/loan administration or portfolio management.
• Experience with both residential and commercial real estate lending.
• 2 years of experience managing mortgage or loan support staff.
• Strong knowledge of RESPA TILA Fair Lending UDAAP GLBA and Fannie Mae/Freddie Mac servicing guidelines.
• Advanced Microsoft Office and Encompass skills.
• Bachelors degree required; MBA preferred.
• Strong organizational analytical leadership and problem-solving skills.
• Ability to manage multiple priorities and work independently in a fast-paced environment.