Mortgage Operations Manager In Office Paramus, NJ or Houston, TX

WHY THIS ROLE

This is a rare opportunity to build something from the ground up. As Longbridge Financial launches its HELOC business line you wont be stepping into someone elses system youll be designing it. From day one youll shape the team structure the processes the controls and the culture of an entirely new department.

If youve spent years mastering HELOC operations within an established organization and are ready to apply that expertise as a founder-level operator this role was built for you. Youll have the backing of an experienced leadership team and the autonomy to do it right.

ABOUT THE ROLE

The HELOC Operations Manager is a hands-on leadership role responsible for building and running Longbridges Home Equity Line of Credit operations from inception through the early stage youll personally perform loan intake processing and operational functions while simultaneously designing the scalable infrastructure needed to support expansion.

As volume grows youll hire train and develop your team progressively transitioning from direct production to full operational oversight. You will own the end-to-end performance of the HELOC business: efficiency quality compliance risk vendor management and people development.

WHAT YOULL DO

Build the Foundation

• Design and build the HELOC operations department from the ground up performing line-level functions during the startup phase
• Develop policies procedures and controls including testing for regulatory compliance
• Create capacity plans job descriptions and training materials aligned to projected growth and volume
• Identify and implement process automation opportunities including AI-assisted tools

Lead Daily Operations

• Manage and perform loan intake and processing including gathering documentation clearing conditions and preparing closing packages
• Monitor pipeline quality manage risk appropriately and drive toward monthly production goals
• Lead vendor relationships for underwriting flood appraisal title and other HELOC services
• Partner with Retail Wholesale and Sales teams on product process and competitive positioning

Grow and Develop a Team

• Hire and onboard staff as volume warrants; coach mentor and develop direct reports
• Set performance expectations conduct appraisals and provide recommendations for advancement or corrective action
• Build a culture of compliance accountability and continuous improvement

Qualifications :

WHAT WERE LOOKING FOR

• 5 years of experience in HELOC or home equity lending operations with a deep understanding of both the loan lifecycle and operational management
• Proven track record hiring managing and developing teams in-person or remotely
• Experience at an Independent Mortgage Banker (IMB) strongly preferred
• Comfortable operating with ambiguity and building structure where none exists
• Proficient in Microsoft Office (Word Excel PowerPoint Outlook); experience with AI/automation tools is a plus
• Familiarity with MeridianLink LOS is a plus though equivalent LOS experience is equally valued
• Strong written and verbal communication skills; able to interpret regulatory requirements and translate them into operational policy
• Working knowledge of Fair Lending HMDA RESPA CFPB Bank Secrecy Act and related compliance requirements

Additional Information :

• Working in a growing and dynamic industry
• Full benefits: Medical Dental Vision FSA/HSA and wide array of voluntary products and discounts
• 401(k) with company match
• Paid time off
• This is an exempt role
• Target base salary range is 125 - 150K which is based on various factors including skills and work addition to base salary this role is eligible for a competitive additional compensation program via annual bonus that is based on individual performance.
• LBF is an EEO/AA/Vet/Disabled Employer
• Please note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites set the estimated salary not Longbridge Financial.

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Remote Work :

No

Employment Type :

Full-time