Mortgage Operations

We are seeking a detail-oriented and reliable temporary contractor to support the Mortgage operations of the Retail and Correspondent Desk. This role will collaborate closely with Loan Officers Lenders and other internal departments and individuals to ensure the accurate and timely maintenance of customer loan data. The ideal candidate will bring a foundational understanding of mortgage operations strong analytical and mathematical abilities and a commitment to operational excellence.

Key Responsibilities

Process loan updates and lock changes in alignment with established pricing and eligibility guidelines.
Assist in the testing validation and documentation of updates to pricing and eligibility rules.
Support reporting tracking and audit activities to promote transparency accuracy and compliance across Lock Desk operations.
Communicate effectively with internal partners to resolve issues and ensure smooth loan pipeline management.

Required Skills & Experience
Above average mathematical skills including the ability to accurately work with fractions percentages and basic calculations essential to pricing and lock scenarios.
Proficiency in Microsoft Office Suite with strong capabilities in Excel.
Prior experience in the mortgage industry preferred.
Excellent written and verbal communication skills.
Exceptional organizational and time management skills with the ability to prioritize and manage multiple tasks simultaneously.
Strong analytical thinking attention to detail and problem solving abilities.
Demonstrated commitment to high quality customer service in a fast paced environment.
Ability to work collaboratively with cross functional teams.
Accurate and efficient data entry skills.
Experience with Empower Encompass or PollyEx is a plus.

Location can be Glen Allen VA or Franklin TN

Notes:

Coverage Need: immediate support required.
Core Responsibilities:
Lock maintenance support for retail and mortgage loan officers.
Manual updates to locks Relocks Extensions rate changes and renegotiations.
Reporting and testing during pricing/eligibility rule rollouts.
Systems & Tools
Primary Platforms: Empower SPARK (Proprietary software/system) Encompass & PollyEx
Location & Schedule
Onsite Requirement: Glen Allen VA.
Schedule: Monday Friday 8 AM 5 PM.
In-Office: 4 days/week.
Workload & Communication
Email Volume: 4 inboxes 30 50 emails/day each.
Collaboration: High-touch role; works closely with colleagues.
Skills & Qualifications Required:
Strong attention to detail.
Basic math and mortgage terminology (credits debits rates).
High communication skills.
No college degree required.
Preferred:
Mortgage experience (Lock Desk not required).
Experience with Empower Encompass PollyEx.
Interview Process
Format: One round via Microsoft Teams.