Model Cocktail Server, Altair

AREA15 is an immersive entertainment and event destination that blends art and music in a dynamic environment. We are a hub for creativity innovation and unique experiences. Join us and be part of a team that thrives on imagination and passion.

The Model Cocktail Server Altair is responsible for ensuring excellent guest service standards are met while staying in compliance with and enforcing all applicable SNHD requirements. The ideal candidate has experience in a fast-paced high-energy environment and can demonstrate strong communication skills beverage knowledge and a passion for elevated hospitality. The Model Cocktail Server should have an extensive knowledge of upselling techniques spirits wine champagne beer mixed cocktails and personalized guest service. Servers are responsible for creating a polished engaging and memorable experience for every guest while upholding the highest standards of AREA15 and Altair at all times.

RESPONSIBILITIES AND DUTIES:

• Demonstrate strong upselling and suggestive selling techniques while making thoughtful recommendations based on guest preferences.
• Provide attentive elevated beverage service to guests throughout the lounge
• Present menus make knowledgeable recommendations and take accurate drink/food orders
• Deliver orders promptly ensuring presentation and quality meet Altairs standards
• Process payments accurately and manage guest tabs with attention to detail
• Coordinate with bussers bartenders and hosts to ensure seamless table service
• Deliver personalized attentive and polished service that reflects Altairs elevated hospitality standards.
• Possess strong knowledge of spirits wine champagne beer mixed cocktails and beverage offerings with the ability to confidently describe and recommend selections to guests.
• Anticipate guest needs and proactively provide attentive service throughout the guest experience.
• Maintain a warm sophisticated and engaging presence while interacting with guests.
• Set up assigned sections and the venue for full operation ensuring all supplies products tools and service items are fully prepared.
• Mix and serve beverages to guests while adhering to department policies procedures and Altairs service standards.
• Participate and appear in marketing publicity or media materials modelling apparel and promoting venue.
• Participate and dress up in costumes for events movie showings and/or themed parties.
• Must possesses strong knowledge of spirits wine champagne beer and mixed cocktails.
• Set up assigned section and venue for full operation ensure all supplies product and tools are fully ready for operations.
• Clear clean and reset tables promptly to maintain Altairs elevated presentation standards
• Deliver food and beverage orders accurately and promptly from kitchen/bar to guest tables
• Communicate proactively with kitchen bar and floor staff to ensure smooth service flow
• Communicate food orders or changes to chef and staff throughout shift.
• Mixing and serving beverages to guests adhering to the department policies and procedures.
• Must handle credit card transactions at the point of sales system accurately and in a timely manner.
• Maintain a clean and hygienic workstation in accordance with SNHD standards.
• Provide an accurate inventory count of product prior and at the end of every shift.
• Follow instructions and work within a team environment.
• Always communicate effectively with all levels of employees and visitors.
• Ability to work as a team stay organized handle various projects at one time follow up and make the best judgement call possible when needed. Contact a manager on duty for help.
• Must be self-motivated and willing to learn.
• Be a brand advocate by providing Guests with accurate information regarding our venues menus and pricing
• Monitor potentially intoxicated and/or disruptive guests and promptly bring to a managers attention
• Respond to guest concerns and resolve them with a positive attitude. Know to escalate them to management timely.
• Ability to maintain a high level of integrity.
• Represent the visual identity and aesthetic of Altair through professional presentation confidence and presence.
• Ability to maintain composure and stay focused even during hectic work environments.
• Maintain a professional neat and well-groomed appearance adhering to Company standards at all times.
• Demonstrate ART! (AREA15s service standards) in every guest interaction.
• Adhere to department and company policies and procedures.
• Work various shifts including nights weekends and holidays.
• Perform other work-related duties as assigned.