Mobile Associate Retail Sales

At T-Mobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free year-round money coaches. Thats how were UNSTOPPABLE for our employees!

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. Theyre brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment where technology innovations customer needs and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers and their ability to build new and deepen existing relationships is unmatched across the wireless industry.
They continuously work to build expertise in uncovering our customers needs and have a passion to educate demonstrate and recommend device and service solutions. This role is a learning role where new associates are working with their team and proactively building skills and proficiencies in preparation for the next level up as a Mobile Expert. As a Mobile Associate you will be required to successfully complete new employee training.

Job Responsibilities:
Builds proficiency related to serving and selling to our customers while providing a world-class customer experience and building loyalty by:

Helping customers pick up right where they left off in their shopping journey whether online through Customer Care or in-store.

Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love including anything from unique accessories cutting-edge IoT devices.

Approaching service and sales needs with composure integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

How our ever-expanding coverage stacks up in our customers neighborhood providing them with a lightning fast LTE network

Why T-Mobile plans and services will let our customers live unlimited feel the love stay connected and go further.

Completes training on T-Mobile in-store experience new skills and processes knowledge of systems and reference resources.

Makes the most of their time on shift consistently seeking out information between customers learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels including business and customer service to:

Collectively own the customer experience and resolve issues creating a seamless run-around-free environment.

Successfully identify and handoff small business leads.

Support team initiatives and create an inclusive environment

Education:

High School Diploma/GED (Required)

Work Experience:

6 months of customer service and/or sales experience Retail environment preferred. (Required)

Knowledge Skills and Abilities:

Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)

Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)

Willingness to work alongside peers and store leaders learning and sharing ideas while serving customers and providing resolutions to issues. (Required)

Effective at balancing customer needs and performance goals. (Required)

At least 18 years of age

Legally authorized to work in the United States

Travel:

Travel Required (Yes/No):No

DOT Regulated:

DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

Hourly Base Pay: $18.00 plus $5.00 per hour training pay.

Within the first 90 days working at T-Mobile Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18000/year. Actual incentives vary based on performance and full-time employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out .

Never stop growing!As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression genetic information national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.