Mobile Account Coordinator

Red Wing is seeking an Account Coordinator to join our Direct-to-Consumer team supporting our Industrial and Direct to Consumer channels. The Mobile Account Coordinator supports the onboarding activation and ongoing management of mobile service accounts by partnering closely with Inside Sales Operations and other cross-functional teams. The role helps facilitate a smooth transition from prospect to active customer ensuring schedules resources and internal communications are aligned to deliver a high-quality customer experience and support business growth. The coordinator assists with new-account activation and conversion partnering closely with the Inside Sales team and other departments to help move opportunities from prospect to active account while supporting operational readiness and alignment across the organization.

Essential Duties include: 

Scheduling and Capacity Management

• Oversee company truck calendars and maintain an accurate view of availability capacity and scheduling needs.
• Identify scheduling gaps underutilized assets conflicts and opportunities to improve truck utilization.
• Notify the Industrial team when additional business is needed to fill available capacity.
• Assist with scheduling routing and calendar adjustments as operational needs arise.
• Communicate schedule changes and capacity concerns promptly to relevant stakeholders.

Cross-Department Coordination

• Serve as a bridge between the Industrial and DTC teams during new-account development and implementation.
• Partner with the Inside Sales team to support account conversion efforts and align operational capabilities with sales opportunities.
• Coordinate internal discussions to evaluate prospective accounts and determine operational requirements.
• Identify available trucks equipment personnel and other assets needed to support new business.
• Confirm company capabilities and capacity before commitments are finalized.
• Maintain clear communication among Sales Inside Sales Operations Scheduling and account stakeholders.

New-Account Activation and Conversion Support

• Assist with moving new accounts from opportunity to activation.
• Partner with the Inside Sales team to support the conversion of qualified prospects into active accounts by coordinating timelines resources and internal handoffs.
• Assist with coordinating onboarding requirements timelines resources and internal assignments.
• Track each new accounts progress and communicate issues that could delay implementation.
• Help ensure operational details and customer expectations are documented and communicated.
• Support the transition of new opportunities into active successfully serviced accounts.
• Monitor initial service activity and assist in coordinating corrective action when needed.

Reporting and Process Improvement

• Provide regular updates on truck availability scheduling gaps new-account status and conversion progress.
• Maintain accurate records of account requirements assigned assets launch dates and outstanding tasks.
• Identify recurring scheduling or onboarding challenges and recommend process improvements.
• Help develop consistent procedures for evaluating activating and transitioning new accounts.

Qualifications :

Education and Experience: 

• High school diploma or equivalent required.
• Three (3) or more years of experience in customer service scheduling coordination operations support sales support or supporting cross-functional sales teams is required.

Knowledge Skills and Abilities: 

• Knowledge of customer service account support scheduling and coordination processes.
• Strong organizational skills with the ability to manage multiple priorities schedules and deadlines simultaneously.
• Excellent verbal and written communication skills with the ability to effectively interact with customers sales teams and operational partners.
• Strong problem-solving and decision-making skills including the ability to identify issues and coordinate appropriate solutions.
• High level of attention to detail accuracy and follow-through.
• Ability to build collaborative working relationships across departments and functions.
• Strong customer-focused mindset with a commitment to delivering a positive customer experience.
• Ability to prioritize work independently and adapt to changing business needs.
• Proficiency in Microsoft Office applications including Outlook Excel and Teams and the ability to learn new software and systems.
• Ability to analyze scheduling account and operational information to support effective planning and resource utilization.

Work Environment: 

This role is fully remote and operates within U.S. Central Time (CT) business hours giving you the flexibility to work from any state where the company is authorized to conduct business and employ workers. At Red Wing regardless of working in roles that are fully remote onsite or hybrid what matters most is working together staying connected and putting care into everything we do.

Limited travel may be required during onboarding training and other business-related activities.

Additional Information :

Red Wing Shoes is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Individuals with disabilities needing assistance in completing an application may contact or call .

Please view Equal Employment Opportunity Posters provided by OFCCP at  offers of employment are contingent on satisfactory results of a background check.

Red Wing Shoe Company Inc. is a drug-free workplace.

Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Remote Work :

Yes

Employment Type :

Full-time